Serious Issues with Orange Contract, Advice?

Ello,

I currently have the misfortune of having a contract phone with Orange, with a serious problem that I don't have a clue what to do with! Seeing as there are so many knowledgeable people here, thought I would ask for any advice!

Before I start, before anybody jumps on me, in the entire event below I have never once sworn, raised my voice or been anything but polite. My bill is always paid on the day it is due by direct debit. I am not in arrears and never have been.

I took out my contract last April, a 12 month yourplan 120 deal and at the time was told the usual price is £25 a month, but they would match the internet tariff at £15 a month which was great, perfect plan for me, great price.

I renewed the contract this April, confirming with them that they would not touch my contract, and took home my new d500. All has been fine until this month my bill shot back up to £25 a month.

I called them up, to have CS tell me it was an 18 month promotion I signed up for, nothing else. I told them I have my name signed on a contract saying it was a £15 a month tariff, NOT a promotion, to be told theres nothing that can be done and it was up to the orange store I bought it from to issue any discount. She insisted it was just an 18 month promotion. I asked to speak to a supervisor, who told me the same. He then went on to say that if I am not willing to pay the extra, then he would bar my phone. I told him he could not do that, as that would leave them in violation of their contract to provide the service I am paying/have paid for, and his response...?

"I can do whatever I want."

he then barred my phone, and hung up on me.

I called the orange store I bought the phone from, the (new) store manager said at the time I took the deal, nobody knew how long it would have lasted for and that it was up to orange CS to issue any discount, not them. He offered to call CS to clear it up, after 5 hours he called back saying they would not listen to him at all, and my only option was to try calling terminations.

I called terminations, to find an increasingly useless member of staff. The most snide, sarcastic girl ever basically told me 'Nothing I can do at all.' to every question or request. She refused to put me through to a supervisor, refused to follow the enquiry up, refused to give me any info on what I should do next, refused to give me her name, and refused to give me a complaints procedure. She did remind me that I am responsible for continuing to pay for my phone, though it is barred and they are not providing me any service whatsoever and that I would have debt collection proceedings issued if I at any time fail to pay a bill.

I am now stuck, with a barred phone, being forced to pay for a contract that I am being refused to use. They are refusing to let me speak to anybody at all (there is apparently a note on my account to reminding them of this), and I have no contact information for anybody higher up who could possibly do anything.

I do however know, that I have a signed contract saying my tariff is £15 a month. I am sure the 18 month promotion is a cop out as obviously why would they offer an 18 month promotion on a 12 month contract. I do know they have not informed me of the price increased and are in breach of contract. I do know they have no right to bar my phone as I owe them no money at all and are once again in breach of contract (their own T&C's state the only way they are allowed to bar my phone for non payment is if I do not pay after 14 days of my bill being requested).

My next bill is due to be paid on the 3rd of October.

Please can anybody offer any advice at all? I personally can't see a way out, these huge faceless companies bury themselves so well that they can mess customers about like this. My only thought is to sell my phone and buy out the rest of my contract (£150), and move to O2. Should I tell them I have a works contract with them as well, spending £10k PA with them that I will be moving in November also (which is true!)

I cannot find their complaints procedure on my bill, or on their website anywhere.

Thanks for your help! If anybody needs any more info Please let me know and I'll do my best.

Sean