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Anyone picked up 13.5k in the street?
Baldur
Posts: 6,565 Forumite
Having opened Lloyds TSB's Fixed Rate ISA via transfers of previous and currrent years' (2007/8) funds from Icesave and Alliance & Leicester in March, I received letters from both Icesave and A & L to say that they had closed my accounts with them and forwarded the proceeds to LTSB - I also received letters from LTSB acknowledging receipt of those funds & indicating that they had been credited to my account - all's well so far....................
The Icesave funds were shown on my LTSB internet banking web page immediately on receipt of their letter but the A & L funds were not.
Gave it a couple of days before popping into my local branch (at which I had opened the account), where my account notes were accessed via their intranet, which showed a note to the effect that the acknowledgement letter had been sent to me for the receipt of the A & L funds but then a cryptic addendum saying "ignore above note" - which confused both myself & the CS representative at the bramch.
The department which handles ISAs (based elsewhere in the UK) was contacted without any real resolution, other than a promise that I would be contacted later, either by the branch or ISA Dept., directly.
Today will be the third working day since my query and the only contact which I have had is a phone call from the reception clerk to say that the branch CS manager (who was engaged when I visited) will be making enquiries - this was only in response to my calling into the branch again to chase matters up.
So £13,500 plus of my cash is apparently lost somewhere in the ether at the moment and I'm less than happy, as you can probably imagine.
The Icesave funds were shown on my LTSB internet banking web page immediately on receipt of their letter but the A & L funds were not.
Gave it a couple of days before popping into my local branch (at which I had opened the account), where my account notes were accessed via their intranet, which showed a note to the effect that the acknowledgement letter had been sent to me for the receipt of the A & L funds but then a cryptic addendum saying "ignore above note" - which confused both myself & the CS representative at the bramch.
The department which handles ISAs (based elsewhere in the UK) was contacted without any real resolution, other than a promise that I would be contacted later, either by the branch or ISA Dept., directly.
Today will be the third working day since my query and the only contact which I have had is a phone call from the reception clerk to say that the branch CS manager (who was engaged when I visited) will be making enquiries - this was only in response to my calling into the branch again to chase matters up.
So £13,500 plus of my cash is apparently lost somewhere in the ether at the moment and I'm less than happy, as you can probably imagine.
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Comments
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I made a small 'test' transfer as payment for this tax year (08/09) and it bounced back to the originating account today (after 7 days). From what another poster here suggested it looks like they locked out the accounts until the opening transfer completed. A second transfer was successful.
This may have something to do with the fact that they dropped their interest rates today.0
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