We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Help! Tesco coupon policy? I've been banned!
Options
igloo
Posts: 152 Forumite
Help!
Can someone please please help me!?
I often use coupons with no problems at all. Over the years I have always gone to checkouts where people serve you. I know this might sound like a strange statement but over the last month or two, I've been going to the self-service checkouts. Again, Ive been using coupons with no problems.
Sometimes I would buy £10 of goods and use £9 of coupons! No-one said anything!
About three weeks ago, while using a self-service checkout, I was approached by a customer service manager who told me that if I wasnt actually buying the product, I could use only one coupon. One coupon in total and not one per manufacturer. I told her I did not realise this because when you ask checkout people they all seem to say something different!
I came home and emailed Tesco customer service. The reply I got was that if I wasnt buying the product, I could use one coupon PER manufacturer and that internet coupons (which I dont use) were at the discretion of the manager.
After receiving this email, I have been back a few times (same store) but gone through ordinary checkouts (with real people!). Each time I have asked if I can use coupons and each time they have said yes and just scanned away.
TODAY... I was going through the checkout....I asked the girl if I could use coupons...I told her that I had bought some things but mainly I hadnt. She told me that as long as there weren't more than one of the same coupon, it was fine.
She's scanning away and a security man and the cs manager, who spoke to me a few weeks ago, came up to me and told me that I had to go into the office!
They took me in....I was too gobsmacked to say anything! They told me that I was abusing their policy, obtaining goods by deception(!) and that I am banned from ever going there again! This is only the second time I've spoken to a manager! They said that its a private building and if I ever go there again, I would be trespassing and they would phone the police!!!!!!
I thought they were going to arrest me!
They asked for my name (I refused), then they asked for my clubcard( still refused) and then the security man stood up and I really felt intimidated. They would not let me leave until I gave the card!!!!
I feel so humiliated I cannot believe it!
My goods were about £26 and my coupons came to probably £20. I know its a lot but I did not have any "double" coupons at all.
I've telephoned customer services who said that they would phone me back but she said something about it being a store issue.
I am an honest person just trying to save some money by following their own coupon policy to the letter of the email I received.
HELP!
Can someone please please help me!?
I often use coupons with no problems at all. Over the years I have always gone to checkouts where people serve you. I know this might sound like a strange statement but over the last month or two, I've been going to the self-service checkouts. Again, Ive been using coupons with no problems.
Sometimes I would buy £10 of goods and use £9 of coupons! No-one said anything!
About three weeks ago, while using a self-service checkout, I was approached by a customer service manager who told me that if I wasnt actually buying the product, I could use only one coupon. One coupon in total and not one per manufacturer. I told her I did not realise this because when you ask checkout people they all seem to say something different!
I came home and emailed Tesco customer service. The reply I got was that if I wasnt buying the product, I could use one coupon PER manufacturer and that internet coupons (which I dont use) were at the discretion of the manager.
After receiving this email, I have been back a few times (same store) but gone through ordinary checkouts (with real people!). Each time I have asked if I can use coupons and each time they have said yes and just scanned away.
TODAY... I was going through the checkout....I asked the girl if I could use coupons...I told her that I had bought some things but mainly I hadnt. She told me that as long as there weren't more than one of the same coupon, it was fine.
She's scanning away and a security man and the cs manager, who spoke to me a few weeks ago, came up to me and told me that I had to go into the office!
They took me in....I was too gobsmacked to say anything! They told me that I was abusing their policy, obtaining goods by deception(!) and that I am banned from ever going there again! This is only the second time I've spoken to a manager! They said that its a private building and if I ever go there again, I would be trespassing and they would phone the police!!!!!!
I thought they were going to arrest me!
They asked for my name (I refused), then they asked for my clubcard( still refused) and then the security man stood up and I really felt intimidated. They would not let me leave until I gave the card!!!!
I feel so humiliated I cannot believe it!
My goods were about £26 and my coupons came to probably £20. I know its a lot but I did not have any "double" coupons at all.
I've telephoned customer services who said that they would phone me back but she said something about it being a store issue.
I am an honest person just trying to save some money by following their own coupon policy to the letter of the email I received.
HELP!
0
Comments
-
I just cant stop laughing the rest of you be ware0
-
Gosh, this is awful. You must be devastated being made to feel like a criminal just for doing something that their Head Office sanctions in the first place.
I regularly go into my local Tesco and hand over a wodge of coupons. I just say 'I have some coupons here, can you scan them to see which ones you can take, please?'. Sometimes they take a few, sometimes loads. There doesn't seem to be any consistent policy.
I do hope someone on here can help you or make a suggestion.
Sending you a big hug.I'm a retired employment solicitor. Hopefully some of my comments might be useful, but they are only my opinion and not intended as legal advice.0 -
bargain wrote:I just cant stop laughing the rest of you be ware
Why bargain?
Igloo, you appear to have been treated terribly. You were asked not to use too many vouchers, so started to use a manned checkout, where it is up to the cashier to accept or decline the vouchers. As for the heavy handed approach afterwards, how dare anyone bar you from leaving the premises! At the very least you need to complain in writing to the most senior manager of tesco, about the distress caused to you by this intimidation and false imprisonment! If it was me, I would have felt very afraid, and reported the matter to the police.*** Friends are angels who lift us to our feet when our wings have trouble remembering how to fly ***
If I don't reply to you, I haven't looked back at the thread.....PM me
0 -
I am sorry0
-
i got say why were you using that much in coupons anyway, it a bit too much really getting £26 in shopping and using £20 in coupons ok if you bought the product thou.
i thought it was only 10% of the shopping,unless you are buying the thing on the coupon.
they should have not done that to you,maybe just said we can only take the coupons that you bought0 -
agree completely mickydes, and the tills should be programmed to accept only coupons where the product is bought, or up to a certain amount.*** Friends are angels who lift us to our feet when our wings have trouble remembering how to fly ***
If I don't reply to you, I haven't looked back at the thread.....PM me0 -
HiMumstheword wrote: Why bargain?
Igloo, you appear to have been treated terribly. You were asked not to use too many vouchers, so started to use a manned checkout, where it is up to the cashier to accept or decline the vouchers. As for the heavy handed approach afterwards, how dare anyone bar you from leaving the premises! At the very least you need to complain in writing to the most senior manager of tesco, about the distress caused to you by this intimidation and false imprisonment! If it was me, I would have felt very afraid, and reported the matter to the police.
I did feel very afraid!
I also had my two children with me ( age 6 and 4).
I'm not very good at letter writing but I am certainly going to give it my best!0 -
What's the betting they apologise and send you some coupons?Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
0 -
Which Tesco was it igloo ?igloo wrote:Hi
I did feel very afraid!
I also had my two children with me ( age 6 and 4).
I'm not very good at letter writing but I am certainly going to give it my best!"There are only two lasting bequests we can hope to give our children; one of these is roots, the other wings" - Hodding Carter
:A ~~~ Spread some good Karma ~~~ :A0 -
think there's a thread somewhere - the great 'letters that work' hunt, or something. sure there are links on there to other sites which help you to construct a letter, incl. complaints.
Anyone else remember what i'm talking about? Anyone good at links!!?*** Friends are angels who lift us to our feet when our wings have trouble remembering how to fly ***
If I don't reply to you, I haven't looked back at the thread.....PM me0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards