Bought a smelly coat - what are my rights?

asea · 12 February 2008 at 12:41PM

Hi

I bought a coat on ebay & unfortunately it honks of old cigarette smoke! I only bought it on Sunday so am very impressed with the speed of delivery & also the communication from the seller but very very unimpressed with the smelliness of the coat.

It will definitely have to be dry cleaned & the box it was covered the coat in tiny bits of cardboard.

Can somebody please tell me what my rights are? I do like the coat but it shouldn't really arrive in this condition, should it? Also am wary of being given a negative strike if the seller gets annoyed!

Thanks!

frivolous_fay · 12 February 2008 at 12:47PM

I'm with you, I really hate it when items smell, but I learned the hard way that if it doesn't say on the listing that the items come from a smoke-free home, you have to ask.

asea · 12 February 2008 at 1:03PM

But nobody should have to buy any item which smells - all it would have taken was a wash!

Sssssss · 12 February 2008 at 1:07PM

smokers no longer smell the smoke, so the seller is probably unaware

also if i was to buy 2nd hands cloths i would definately wash / dry clean them before wearing, smell or no smell

what is it that you expect the seller to do for you?

sundog · 12 February 2008 at 1:17PM

contact the seller and say you are unhappy with the smell and wait for their response before taking your next step- some sellers may be more helpful and also dont want negative feedback.

smartie1976 · 12 February 2008 at 1:22PM

We have to remember that these clothes are second hand, and you may smell what they don't.
Why don't you just wash it yourself, and save the hastle?

asea · 12 February 2008 at 1:23PM

To pay for the dry cleaning, as it should not have come in that condition

asea · 12 February 2008 at 1:25PM

smartie1976 wrote: »

We have to remember that these clothes are second hand, and you may smell what they don't.
Why don't you just wash it yourself, and save the hastle?

1 Because it is the principle. I've sold clothes on ebay & have always washed, pressed & packed them perfectly as that is what I am supposed to do

2 Because it will cost me £10 to dry clean my coat

fuzzgun19 · 12 February 2008 at 1:31PM

I think I would email the seller and see what they said first.

Wouldn't you have dry cleaned the coat anyway.. even it it hadn't smelt?

superflygal · 12 February 2008 at 1:34PM

If the coat was listed as like new/or dry cleaned then fair enough, you should get something from the seller.

If the item is as described, i woudn't think (unpleasant as it is) that you have many grounds for dispute. Have u emailed seller about this?

Its good to remember that one person's idea of clean is not necessarily anothers....

Superflygal x

S

Contains_Mild_Peril · 12 February 2008 at 1:38PM

asea wrote: »

But nobody should have to buy any item which smells - all it would have taken was a wash!

I thought you said it would need to be dry cleaned?
I don't know how much you paid for the coat, but if it was a lot more than the price of dry cleaning then you could ask the seller politely if they could pay for (or at least make a contribution towards) the cost of cleaning since you expected it to be ready to wear and it's not. If it was very cheap then I'd just leave it and bear the expense of cleaning myself.

Bought a smelly coat - what are my rights?

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