OneBill Telecom Hell

OneBill Telecom Hell


I would not recommend OneBill Telecom Ltd to anyone.

OFTEL Have received many complaints about this company.


In an open reply to OFTEL OneBill Telecom Operations Director Peter Anscomb states "In principle OneBill Telecom Ltd support the introduction of Cost Based Access (CBA) and agree with the response submitted by CAIG on behalf of Service Providers currently using the BT Calls and Access product.

There exist commercial and operational shortcomings, most of which have been drawn out in the CAIG submission to this consultation. However, we believe that with focused and controlled work on these shortcomings, the CBA product can be delivered from the existing C&A platform."


One would agree that OneBill Telecom support CBA in Principle, unfortunately the commercial and operational shortcomings of this company mean shoddy service, hidden charges and BIG security problems.


Customers should be aware that their data and payment details are not secure under the existing C&A platform.


OneBill Telecom registered in Worthing however; Sales and Marketing operate from a small office in Kent with a handful of people.


There has been a substantial volume of complaints to OFTEL regarding OneBill Telecom's Fixed Line Market, Mobile Market and the intermittent Internet Service Provision.

Consumers of OneBill have complained to OFTEL about the Failure or time taken to repair e.g. "Consumer called to complain that they had been waiting eight days to have line repair. They have been told twice the line would be repaired shortly."

There is a large volume of customer complaints to OFTEL have been systematically ignored by OneBill Telecom e.g. "Consumers unhappy about the company's failure to look into her complaint despite raising it with the company several times."

OFTEL complaints include difficulty contacting OneBill Telecom e.g., "Consumers are unhappy at the length of time it takes to contact customer services."


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