Natwest idiots

disco_3 · 16 July 2007 at 3:42PM

Natwest are nothing but a bunch of wasters..2 months after my friend went bankrup they decide to close her account without warning..Even the branch manager said she could keep the account open but idiotic office staff refused to keep it open..

Natwest was not on the list of creditores and before opening the account she was told no problem,,All direct debits and benefits are now paid in and out of this account with no problems until now..

She just come off the phone from some rude staff who basicly told her she wont find a bank that will give her an account in the UK..I am livid but powerless to do anything officially but they will be reciving an email from myself as i bank with them also..

My friend has just come out of hospital after major surgery and cant even go out to open a new account and obviously this is urgent as money due to be paid in and out,,S o i am giving Natwest a bad name where ever i can and they can sue me if they like...

Rant over,,cup of tea time i think..The moral of this story dont beleive a word Natwest tells you,,What the future holds for these people we deal with is not known but i hope a situation arises that puts them in a similar position..

rog2 · 16 July 2007 at 4:09PM

If the Branch Manager told her that it was fine to keep the account, then HE should be the person to talk to.
Does your friend have anything in writing?
By the way - she WILL be able to get a basic bank account. Most banks offer them and the favourites seem to be the Co-operative Bank and Nationwide.
Personally, I think it is worth a strong letter of complaint - she has been treated abysmally.
Enjoy your cup of tea.

tigerfeet2006 · 16 July 2007 at 4:20PM

Here's a link to the sticky at the top of the board. You can open the Co-op one over the phone.

http://forums.moneysavingexpert.com/showthread.html?t=474254

fermi · 16 July 2007 at 4:27PM

tigerfeet2006 wrote: »

Here's a link to the sticky at the top of the board. You can open the Co-op one over the phone.

http://forums.moneysavingexpert.com/showthread.html?t=474254

And please remember anyone, that the accounts in this sticky are the only ones generally offered to existing bankrupts, so they are really the only ones that may be OK to open before bankruptcy to use afterwards.

Even then there are no guarantees and it is much safer to open them post BR.

I know this is inconvenient, but it will save a nasty surprise for many people.

(I know that doesn't help you or your friend much disco

, but I felt the point had to be made)

Broken_hearted · 16 July 2007 at 4:36PM

The bank has the right to withdraw an account at any time for any reason and call in any monies owed, they do not have the right to keep her benefit money though. she needs to get her payments posted out until she can get a new account.

rog2 · 16 July 2007 at 4:44PM

Broken_hearted wrote: »

The bank has the right to withdraw an account at any time for any reason and call in any monies owed.

I don't dispute that, BH, but there ARE ways of dealing with people.

Broken_hearted · 16 July 2007 at 4:48PM

Banks are run by computers not people, I can remember the days when you went into the bank and they could deal with you as an individual. Now its all which boxes you tick.

rog2 · 16 July 2007 at 4:51PM

Broken_hearted wrote: »

Banks are run by computers not people, I can remember the days when you went into the bank and they could deal with you as an individual. Now its all which boxes you tick.

I remember those days too, BH. Computers and Asian call-centres have a lot to answer for. :eek: :eek:

And we're told it's 'progress'. :mad: :mad:

fermi · 16 July 2007 at 4:53PM

Broken_hearted wrote: »

Banks are run by computers not people, I can remember the days when you went into the bank and they could deal with you as an individual. Now its all which boxes you tick.

That is very true. Plus now 'company policy' is King.

It sounds like the local manager/staff in this case were kind and made assurances that the account could remain open. Unfortunately now the ultimate choice is not really theirs, and the computer systems and inflexible company policy enforced by non-local staff make the final decisions.:rolleyes:

disco_3 · 16 July 2007 at 5:12PM

The local branch manageress is phoning back in the morning and she know nothing of this afternoons outcome so we shall see what she can do, In the mean time i have emailed the Chief executive and awaiting a reply asking for him to intrevene in this matter..

The rude male customer service staff at Bristol slammed this site after mentioning about people having basic step accounts after bankruptcy, just kept saying its the bank policy not to give undishcharged bankrupts accounts..

I am hopefull of him getting a dressing down after the way he spoke..All this with a bank that was not even involved in any part of bankruptcy..Ha ha.. Natwest, I shall be closing my account soon with them after a strong letter of complaint.. More tea now...
Thanks for your replies..

rog2 · 16 July 2007 at 5:38PM

He should get much more than just a 'dressing down', disco.
People who work in customer relations should be trained in the skills of customer relationship and diplomacy He obviously wasn't. :mad: :mad:

Natwest idiots

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