Anyone else had trouble with Pixmania?

I ordered my printer off them couple of years ago, didn't realise it would be european plug and they simply supply a UK adapter. They also sent me someone else's printer as well. When I phoned to sort it out they wanted me to post it back to them myself and then claim back the postage!!!!

They are a nightmare to deal with, I ordered a Logitech PRO 5000 webcam from them last year. Delivery was prompt, but it was faulty out of the box.

They would not authorised a replacement or refund until I had returned it to them for them to test and confirm it was faulty. The camera was supplied from their UK distribution depot, but they would not accept any returns and insisted it was returned to a Paris address.

I spent six weeks emailing them trying to get some sort of reponse from them, they never even acknowledged they had received it. Eventually they confirmed it was faulty and would issue a refund, then after a further month they refunded an incorrect amount, only two thirds the price. Once again after several emails they admitted their mistake and finally refunded the difference.

I then had to send them a receipt for the cost of postage once again to the Paris address to get that refunded.

I would never ever order anything from them again.

I wouldnt buy from pixmania ever again even if they were cheaper by half the price of everywhere else.

I bought a camera early december as I was going to New York for New Year the camera arrived after 11 days, from france with a euro plu and adapter no problem.
The camera was faulty with a dead pixle on the sensor so I contacted them on the day I received and arranged for a return. The return was at my cost and they insist on a tracakable returns method it cost about £20 (yes you do claim it back) I was told the replacement would be sent out as soon as they received my faulty one back so it was cutting things fine but it should turn up before the trip.

Anyway getting later in the month after christmas and still no camera so I called them. They sent the camera to the manufacturer to see if it was faulty. I took it out of the box and took a few test photos saw the fault and started the returns process I had it less than 18 hours. I was told that the testing usually takes 28 days then it needs processing before a replacement can be sent out. what a joke I told them to cancel the order and give me a refund, I had to send this by fax.

after about 13 phone calls to france and countless emails I was told the order has been canceled and the refund process has begun.

I finally received the refund in March months after my order.

I ended up really happy as I managed to pick up the same camera in BH photo in NY for almost half the price of pixmania.

DON'T BUY FROM PIXMANIA

Ordered a Logitech G5 from them via amazon marketplace. The box was opened and the mouse broken. Several emails were exchanged and ultimately, they denied responsibility. I sent a final email explaining that part of doing business in the UK was they had various responsibilities they could not escape and attached the DTI webpage link and threatened to inform amazon of the problems I had experienced and their replies.

I had my money back 2 days later as well, 5 days in total from returning their product to their 'central hub' which is a part of the Post Office in Coventry iirc, where all their returns are shipped from as freight. Which is the reason for it taking 28 days ... as they are too cheap to collect it sooner than every month.

Neeldess to say, I wouldn't purchase anything from them again.