Powergen Bills

Simply for security. It would have your name and address on there and would be illegal for them to send. By inviting you to view it online then only someone with the ID and password would be able to get in. Might mean people can still access it but is very unlikely and they would have to be very determined to do so!

Probably an error with the site, so just try later. Or, possibly everyone else is trying to access their bill at the same time and the server has fallen over.

JW

Fortyfoot wrote:

Hi there,

I have just received an e-mail from Powergen advising me that my Bill is ready and can be viewed on-line. I have just tried several times with no luck. Why cannot Powergen send the Bill with the advisory e-mail. Is there a problem with this? It would save a lot of time for all and would help to stop their site being swamped when e-mails are sent out!

Fortyfoot
:cool:

i have had the same problem with powergen. they updated their systems in dec/jan and now a number of customers can not view their bills online.i have been trying for a month and it still comes up with a web error.eventually rang them up to send me the bill through the post. which they did. recieved a gas bill for aug 2004 instead of an electricity bill for jan 2005. they are useless

Fortyfoot wrote:

It should be simple to exclude name and address etc and only send the relevant information. They do not include my name and address in the advisory e-mail.
If I was able to access the information I would be able to advise you of any savings which I might have made since I moved to them last year. I was advised at the time that I would save 26%, but expect it to be more like 16% taking into account their price increase this year.
Fortyfoot
:cool:

I appreciate what you are saying here, but what I says still stands, even putting your name and address in the email would be frowned upon and is a security risk to yourself. Also, by getting you to log into the site, they can record logins and login attempts and record the IP address of the person logging in. This way, all the info can be used in any fraud investigations etc. Even this forum will log IP addresses, viewable to controllers and moderators. With email, this isnt possible and there would be a massive amount of people complaining 'Argh! I dont want you to send my bill, etc'.

If you havent been able to view your bill for a long time, then you should ring them. I would not be paying bills and I hadnt seen yet, no way! Have you told them you cant access it at all?

JW

I use to have the same problem viewing Powergen Bill, there is a help section on the website and I remember it was something with my broswer stopping me viewing them, I can't remember what it was so long ago but I followed there hints and fixed the problem and could view them no problems then...

I always used to be able view my bill online but have had problems recently. I came to the conclusion that it was because I had upgraded to IE7, since when I tried on an older IE6 PC it worked fine.

They look like they've now added a 'Download Actual Bill' link which does work OK for me in IE7.