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Virgin contract termination..?!!
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oranabana
Posts: 242 Forumite
Hello all...
About to leave Virgin for cheaper shores. When I dealt with them I was told that I am indeed on IP stream, but also that I cannot give 30 days notice untill the new provider (ADSL4Less) have taken up the migration code, which happens via BT.
When I pressed the Virgin rep about the details, i was basically told that they will not terminate my contract untill 30 days after BT informed them about the MAC being accepted by ADSL4Less.
What this means essentially, is that I will be paying two ISP's for the period of 30 days roughly. I had a look at the terms and conditions of Virgin, but other than having to give 30 days notice in writing (which I done via e-mail, from the account they provided on the 30th of Jan. 05), there was no mention of not being able to terminate the contract if another ISP takes up the MAC from Virgin.
Either way, should I just refuse to pay the extra 30 days, or will that get me blacklisted?
The Virgin guy said, that they can either accept termination of contract, where the customer gives 30 days notice or issue a MAC code, whereby the termination will automatically happen once BT informs them of the MAC being used.
I am not a happy bunny here, specially since Virgin say they did not receive my mail (even though I can see it in the Sent Mail folder and have not had a delivery failure message either).
Any advice much appreciated...
Thanks
About to leave Virgin for cheaper shores. When I dealt with them I was told that I am indeed on IP stream, but also that I cannot give 30 days notice untill the new provider (ADSL4Less) have taken up the migration code, which happens via BT.
When I pressed the Virgin rep about the details, i was basically told that they will not terminate my contract untill 30 days after BT informed them about the MAC being accepted by ADSL4Less.
What this means essentially, is that I will be paying two ISP's for the period of 30 days roughly. I had a look at the terms and conditions of Virgin, but other than having to give 30 days notice in writing (which I done via e-mail, from the account they provided on the 30th of Jan. 05), there was no mention of not being able to terminate the contract if another ISP takes up the MAC from Virgin.
Either way, should I just refuse to pay the extra 30 days, or will that get me blacklisted?
The Virgin guy said, that they can either accept termination of contract, where the customer gives 30 days notice or issue a MAC code, whereby the termination will automatically happen once BT informs them of the MAC being used.
I am not a happy bunny here, specially since Virgin say they did not receive my mail (even though I can see it in the Sent Mail folder and have not had a delivery failure message either).
Any advice much appreciated...
Thanks
0
Comments
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as far as I can remember Metronet did not start to charge me until they starteed to supply me ie on the activation date, you can(i think)ask them to activate on the day you disconnect from Virgin. Try their FAQ page
http://support.metronet.co.uk/adsl/faq.xhtml1 or contact them.
Peter.Down south where, unfortunately, the government does remember us.0 -
I have now moved over to ADSL4Less and just got a mail from Virgin, reminding
me of a rejection in the paytment (asked my bank to refund the money to me that
had already been taken by Virgin for a period, where I was already with
ADSL4less).
I went an cancelled my card the other day, as I do not want to pay Virgin any
more. I have sent them an e-mail on the 31st of Jan 2005 requesting
cancellation of the service (which they never acknoledged, but I have a copy in
the sent-mail folder).
Then on the 2nd of March 2005 my Virgin ADSL connection stopped working and
ADSL4less took over from Virgin. As Virgin had taken a monthly payment (17.99)
on the 16th of Feb, I asked my bank for a refund of 9.00 as I am not planning
to pay Virgin for a non-existing service beyond the end of Feb, which
co-incided with the end of my notice period/termination date.
I have now replied to their latest mail (sent from 'credit@virgin.net'),
explaining the situation. What else can I do? I don't want them to blacklist me
- over what?!
In their terms & conditions it says that you need to give 30 days notice, which
I did. Only, one chap I spoke to once at Virgin said, they will either
terminate OR provide a MAC, not both..?! What sort of policy is that...?!
Any ideas of what I ought ot do next..?!
Any help much appreciated
ta
----latest mail below
Dear Customer,
Reference Number : xxxxxx
Thank you for using Virgin Net as your Internet Service Provider. We have
recently been advised by your bank or credit card company, that they have been
unable to honour your recent payment, unfortunately, we have not been given a
reason for this. Therefore, we would like to suggest that you contact your bank
or credit card company to investigate the reason.
Please contact us once you have spoken to your bank or credit card company so
that you can continue paying monthly for your account, we will need the updated
details from you within the next seven days. In order to keep your account
up-to-date we will debit any outstanding payments once we have your new credit
card details.
Simply click here http://www.virgin.net/customers/my_account/ to update your
details online (our site is secure – no one else will see your
information).
You will need the reference number from this email and your user name and
password in order to update your details online. If you have forgotten your
password, please click here. https://client.virgin.net/forgottenpassword/step1
If you need any help or have any questions then email us on support@virgin.net.
If you would rather pay by direct debit, we can set this up for you too;
just mention it in your email.
Kind regards and thank you for your co-operation.
Alison Driscoll
Virgin Net Customer Services0
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