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Orange faulty LG Chocolate Phone
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Hi there,
My recently purchased LG Chocolate phone, bought from Orange direct (approx 2 months ago) is no longer powering up.
Does anyone have any experience of Orange's policy when dealing with faulty returns? I reported the problem to Orange and they have advised in the first instance to visit an Orange Shop.
I am aware that it is the retailers responsibility to sort out faulty products. Will Orange fob me off to the manufacturer or issue me with a new replacement phone? What are other MSE's experiences of similar problems with faulty Orange phones?
Thansk in advance
draker
My recently purchased LG Chocolate phone, bought from Orange direct (approx 2 months ago) is no longer powering up.
Does anyone have any experience of Orange's policy when dealing with faulty returns? I reported the problem to Orange and they have advised in the first instance to visit an Orange Shop.
I am aware that it is the retailers responsibility to sort out faulty products. Will Orange fob me off to the manufacturer or issue me with a new replacement phone? What are other MSE's experiences of similar problems with faulty Orange phones?
Thansk in advance
draker
0
Comments
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Orange customer service have come up trumps on this ocassion.
Despite being given duff advice at an Orange Shop, I called Orange again, and after they went through a few obvious fault finding scenarios, they confirmed that a new handset would be here with me today (sunday between 6 pm and 10 pm) . True to their word a new handet was delivered at 5.55 pm.
Well impressed!
Regards
draker0 -
Mmmmmmm, chocolate orange0
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