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New Build Out of Guarantee Period..bathroom needs replacing due to poor workmanship

Hiya all

I apologise in advance for the length of this post and hope there are people out there with enough patience to read it!

Moved into our leasehold flat and in the ensuite noticed the grouting was coming away in handfulls round the shower area and the shower area floor was becoming springy and the bathroom stunk. The grouting on the main floor was also turning green and crumbling. Have had tilers come to see and all have said its obvious theres been a grout failure due the waterproofing adhesive used in the wet/room/shower bit. Had the developer come round (even tho after 2 year building guarantee had expired) and he admitted that there was a problem with the waterproofing grout and this had caused the travertine marble tiles to crack and allow water to leak through to the floor but he couldnt help me as it was out of the guarantee period. I cant claim fully on the the building insurance for the shower area to be redone but they did say that if I paid someone to take the floor up and fix the problem and retile then they would see if they get me any money towards re-tiling as this would be classed as a repair.. Their reasons are that for a claim on the building insurance as it must be "rapid leak of water" and not a "slow water leak".

Today the tilers bagan to take up the floor and were amazed to find:
  • The floor was made of chipboard only (should have ply on top of this)
  • The adesive they had used (3 different kinds for some reason) was not flexible.
  • The grouting did not fill all of the gaps, only floated on the top of the gap
  • The tiles had not been coated (or maybe only once - should be 2/3 times) as they were porous.
  • The glass shower partition fixings had been drilled incorrectly, causing tiles to break..thus allowing water to get to the wooden frame which is now rotton along with the floor)
  • Incorrect silicone used
  • tiles laid incorrectly in the wet room bit casuing gaps in the silicone attaching the glass shower partion to the floor, which has allowed water to get through rotting the floor.
Theres loads of other things too that the developer hasnt done. They have told me that I need to have the whole bathroom floor up and strenghened and this will raise the floor by a quite a bit so will have to have new cistern (its all enclosed behind walls tiled with bloody travertine marble) or see if it can be raised, raise the sink and loo as all their pipes etc are hidden behind the wall which is tiled again. And if anything happens to downstairs's ceiling ia may be accountable for this also.

I'm waiting for the building insurance co to get back to me in light of this new info to see if i'm covered but they may well stick to their guns and say its been caused by a slow release of water, caused by poor workman ship and not be covered. If this happens then I will have to sue the developer. The tiler said that if I got an independant report (cost around £700) it would confirm all the findings he mentioned and also prove that the developer didnt use flexible adeshive (it will also tell exaxtly what they did use), the correct grout or use enough (he says there are visible grout failing lines), fit the tiles properly or indeed seal the tiles. He also said that the insurance co may pay for this.

But say the insurance co werent interested, I presume that I would have get this report as evidence if I took the develoer to court.

Phew...I guess what I want is some advice from people who have been in the same situation or any legal types as to what my chances are of claiming on the building insurance or suing the developer?

FYI, the management co is owned by the leaseholders and the freeholder leased back the building to the management co for 999 years so effectively we own the building and consequently the freeholder wants nothing to do with bar pay the building insurance.

I should mention that leaseholders have just forced the developer to replace the lifts as they were proven to be faulty. This was known from day one.

Thanks for reading and look forward to hearing from anyone!

Byeeee
I love this site :beer:
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Comments

  • samspam
    samspam Posts: 82 Forumite
    Have you contacted the NHBC? (assuming you have NHBC cover with your newbuild)

    You will be covered with them for anything over £733 You need to get the quote in writing for the repair.

    https://www.nhbc.co.uk
  • hazeyj
    hazeyj Posts: 391 Forumite
    We are covered by a ten year zurich policy but that only applies to structural and I cant claim on that. I'm not if we have a NHBC policy too. Good point tho, I will dig out the stuff the paperwork. Thanks
    I love this site :beer:
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    If you have a Zurich policy you are unlikely to have an NHBC policy, as they cover the same thing. I am covered by Zurich, and also only covered for structural issues.

    Have you just moved into the property, or have you been in there since it was brand new?

    I had a chat with the site manager where I live today, and he said that his company would not accept liability for anything not brought to their attention within the first two years, irrespective of whether it was blatantly their fault or not!

    With regard to suing the developer, I really don't think that you would have a case because of the lapse in time (i.e. over the two years). You would be even more unlikely to succeed if you were not the initial buyer.

    It may be possible to persuade the developer to come to some agreement with you out of goodwill. Alternatively, if they are a big developer, the threat of bad press does seem to have quite an effect!

    Sorry I can't offer anything more positive x
    Gone ... or have I?
  • hazeyj
    hazeyj Posts: 391 Forumite
    Hiya no were the second owners. It was 20 months old when we bought and that was last October. I used the threat of media when I forced them to replace the lifts (with all owners behind me) so on my own I dont think I would have much of a chance. I think we may just have to bite the bullet in the end and pay for it ourselves. You never know I spose..the insurance co might still help.

    Thanks for your comments...all opinions gratefully received!

    See you.
    I love this site :beer:
  • samcat_2
    samcat_2 Posts: 166 Forumite
    Feel so sorry for you. :( I cannot believe consumer rights will not offer more protection than this?

    Clearly the bathroom/wetroom was not fit for purpose.

    And unless you are a builder/developer yourself most people would not be aware of the cause of the problem until too late
  • BobProperty
    BobProperty Posts: 3,245 Forumite
    1,000 Posts Combo Breaker
    The picture sequence in this thread shows how it should be done:
    http://www.trustedtradesmen.com/forum/forum_posts.asp?TID=4930&PN=1&TPN=2

    Which adhesives etc. should have been used depends on the tiles and background but it sounds like it has been done on the cheap (e.g. plasterboard walls, chipboard floor, possibly no priming / tanking ) but nothing new for large scale developers I'm afraid. When you see what is involved in that sequence you realise why a good job isn't cheap. The adhesive manufacturers like BAL have good technical helplines too.
    A house isn't a home without a cat.
    Those are my principles. If you don't like them, I have others.
    I have writer's block - I can't begin to tell you about it.
    You told me again you preferred handsome men but for me you would make an exception.
    It's a recession when your neighbour loses his job; it's a depression when you lose yours.
  • Alan_M_2
    Alan_M_2 Posts: 2,752 Forumite
    Forget the insurers, this doesn't fall within their remit, they are there primarily to cover failures or resulstant problems. What you have here is incorrect installation, in fact they have clearly not complied with building regulations, take legal advice for the removal and reinstalltion of the entire bathroom.

    You need to talk with a solicitor.
  • We just made a successful claim for our shower. Basically the seal on the shower door had gone allowing it to leak through to the chipboard floor. (we had carpet down and didn't notice the wet carpet until it went black). And the grout in the enclosure had also perished, probably just through age-the house is eleven years old. We claimed on our buildings accidental cover policy. They replaced the floor, refitted the shower tray with a new frame, re grouted and supplied and fitted a lovely new door. It cost us our excess of £150, and if we had claimed for the flooring that would have been £150 excess aswell for the contents cover, so we didn't bother and just tiled it ourselves. Even though it was just wear and tear and if we had maintained it better it wouldn't have happened the insurance company paid up with no hassle. They are great! Sorry i can't offer any advice, just telling my story!
  • samcat_2
    samcat_2 Posts: 166 Forumite
    Apparantly new homes are exempt from the Sale of Goods Act but "may be subject to the Goods and Services Act 1982 and anyone considering legal action should investigate this course of action."

    Might be worth checking your local council website and ringing them

    Building regulations

    what they cover, why you should comply, what building work should comply and building work that is exempt
    http://www.direct.gov.uk/HomeAndCommunity/Planning/BuildingRegulations/fs/en



    Cowboy Builder fined £20000
    http://www.easthants.gov.uk/ehdc%5Cnewsandvacancies.nsf/0/1DF51BDAD2AF52FD802571B90056CA39?opendocument


    Best and Worst Builders Survey
    http://www.inspectorhome.co.uk/bestandworst.html
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    in fact they have clearly not complied with building regulations

    A new build property has to be passed by an independent inspector in order for it to be sold so it must have passed building regs.

    Have none of your neighbours got the same problem?

    I would definitely speak to your insurers again though, perhaps see if Applecharlotte will share more information on her claim with you privately ... no harm in asking, and sometimes just speaking to a different person can make all the difference!
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