Plusnet £25 cancellation fee

rallyrob · 19 March 2010 at 9:22PM

Today I tried to cancel my plusnet broadband only to be to that I'd have to pay £25 to cancel due to the fact that I'm moving to Virgin, They say it's because bt will charge them to disconnect my phone line.

Any ideas if this is legal or how can i get out of paying it?????

Browntoa · 19 March 2010 at 9:24PM

perfectly legal , its the standard fee to cover BT's costs , ofcom approved it

not charged if you move to another LLU broadband

CrabPaste · 19 March 2010 at 11:53PM

Browntoa wrote: »

not charged if you move to another LLU broadband

It's nothing at all to do with LLU. Where did you get that from?

If a MAC is used to transfer to the new provider, the new provider picks up the Openreach charge.

If the service is ceased completely, the ISP has to pay for the engineer to remove the ADSL. The ISP can if they wish, pass this charge to the customer.

mjm3346 · 20 March 2010 at 12:30AM

Legal and slightly more than Virgin charge (£23.50) for non MAC moves (that's non-cable Virgin), but both are less than Talktalk @£40!

deklan99 · 20 March 2010 at 8:11AM

http://www.ofcom.org.uk/consult/condocs/addcharges/pes/ - ‘Cease’ charges "If a customer decides to cancel a broadband service (and doesn’t plan to switch to a new company which also uses BT’s network) they may receive a ‘cease’ charge. This even applies if they have completed their contract. The company is passing on a charge which they have to pay, to BT Openreach."

Plusnet £25 cancellation fee

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