Faulty Washing Machine from Makro as business - Any rights?

The page I linked to says that SoGA partially applies to businesses. I quote:

If a customer rejects faulty goods within this 'reasonable' period, they're entitled to ask for their money back. All customers can claim compensation at any time if they choose. If you sell to consumers - not other traders - they can ask for a repair or a replacement immediately (instead of asking for a refund) at any time until six years after purchase.

I always thought thought that the reasonable time for rejecting goods was different from the reasonable time that goods are expected to last (not mentioned there), and so I wouldn't have a case under SoGA as while the latter would be probably the full 6 years the former wouldn't even meet 1.5 years. For example it also says "A legal definition of 'reasonable' is not given though - it varies from case to case and could be just a few weeks from the date of purchase."

neil: My mum bought it using her Makro membership that's in her company name but bought it entirely for private use with private funds. Surely that doesn't give her consumer rights though, as it seems you're insinuating? (Unless it was bought on my Dad's card and a spouse-of-business card is not a business card, but I'm assuming it is)

(And yes I know that it'll be my mum/dad who have the rights and not me, should be manageable though)

Darksun: Well it also says that it could be the heater itself (although the clothes are washing fine). Again, I know I'm jumping the gun here by not contacting Makro first, but I just want to be prepared before arguing with them

Update: My Dad has called Makro, who just fobbed him off to Whirlpool. Whirlpool said they only did one year warranties (fair enough), and my dad (completely forgetting everything I've taught him) has asked for Whirlpool's complaints department *Roll eyes emoticon goes here*. He thinks he "might as well" try that, so I'll let him do that while I write a letter to Makro myself.

I've done a bit more reading - there have been a couple of relevant threads on MSE (the Dell thread and one other), and it seems like if you accept terms and conditions saying you're buying for a business, then the non-business parts of SOGA don't apply. On the Dell thread there were debates as to how clear it was, but I think we can safely assume Makro's terms are pretty solid, so again unless my Dad's card had different terms (since it isn't his business), no non-business SOGA rights apply.

O_o really? I understand they can tell my mum where she can go if we try to get them to be pay up for something they're not responsible for, but they can just take the card off her if she's bought something for non-business use?

Actually I just remembered that my mum used to have a Makro card without being a business, because her mother-in-law was a member (and she was nominated or something like that). It seems that either Makro membership is actually quite lax or the system is easily abused, as she was NOTHING to do with that business... EDIT: Reading Makro's T&C at the moment, I'm going to guess the latter

Y'know this is bothering me a little bit. I understand why businesses don't get some SOGA rights, like the 6 month reverse burden of proof thing, but why does a business not seem to have much recourse for faulty goods?