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What the HELL is Alliance & Leicester Playing at??
mollypoppy
Posts: 262 Forumite
Early in September 2009 I decided to open a cuurent account u know the one with the £100 cashback if u moved DDs etc.
Anyway get a ltr couple days later stating not eligible for cashback
. So I phoned them up to close the account as I couldn't be annoyed with the hassle. They said no problem and would get it sorted.
Get a ltr dated 27 October stating that they have moved my DDs over from Nationwide.
Phone them up they say yes the account should have been closed but wasn't and they dont know why...its states it on their computer system to close. So I ask why their have taken my DDs when the account was supposed to be closed and ask what they r going 2 do about it. They don't know... we will phone you and post u a letter.
What should I do now they have stolen my DDs from my Nationwide account.. there is no money in this so called closed account.
Any advice please.. thanks
Anyway get a ltr couple days later stating not eligible for cashback
. So I phoned them up to close the account as I couldn't be annoyed with the hassle. They said no problem and would get it sorted.Get a ltr dated 27 October stating that they have moved my DDs over from Nationwide.
Phone them up they say yes the account should have been closed but wasn't and they dont know why...its states it on their computer system to close. So I ask why their have taken my DDs when the account was supposed to be closed and ask what they r going 2 do about it. They don't know... we will phone you and post u a letter.
What should I do now they have stolen my DDs from my Nationwide account.. there is no money in this so called closed account.
Any advice please.. thanks
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mollypoppy wrote: »Early in September 2009 I decided to open a cuurent account u know the one with the £100 cashback if u moved DDs etc.
Anyway get a ltr couple days later stating not eligible for cashback. So I phoned them up to close the account as I couldn't be annoyed with the hassle. They said no problem and would get it sorted.
Get a ltr dated 27 October stating that they have moved my DDs over from Nationwide.
Phone them up they say yes the account should have been closed but wasn't and they dont know why...its states it on their computer system to close. So I ask why their have taken my DDs when the account was supposed to be closed and ask what they r going 2 do about it. They don't know... we will phone you and post u a letter.
What should I do now they have stolen my DDs from my Nationwide account.. there is no money in this so called closed account.
Any advice please.. thanks
Do a switch back to Nationwide, you can request it through your online banking.
And if the offer is still on, you'll get £50 for doing it.Originally Posted by Dr Cuckoo3
Your bank and bank card does say something about the kind of person you are: Big 4 banks=sheep;),Santander=someone who doesnt mind incompetence:p,COOP=Ethical views,a campaigner:cool:,First Direct/Coventry=someone who thinks they are better than others:o,NI Bank card when living on the mainland=Aspergers
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You need to make a complaint and ask them 1) why this happened and 2) how they are going to put it right for you QUICKLY?
As an outcome here I'd still expect to get £100 as a gesture of goodwill at LEAST if you have met all the conditions for the incentive but it's their !!!! up. Another £25-50 on top wouldn't go amiss either.Kavanne
Nuns! Nuns! Reverse!
'I do my job, do you do yours?'0 -
For starters you are well out tbh!
Make sure you keep a record of every phone call you make to these muppets - name of person, time of call, what said. Log everything for the FO.
I had a problem and it took them 6 months to resolve it. Useless.
good luck in sorting it.:rolleyes:£2019 in 2019 #44 - 864.06/20190 -
I had a letter from A&L today saying that Nationwide hadn't provided them with a list of my DDebits within the allowed window and they had frozen the transfer. They expect me to contact Nationwide and get them the list.
Seems that the Nationwide were a little more efficient for the original poster! :rolleyes:0 -
You need to make a complaint and ask them 1) why this happened and 2) how they are going to put it right for you QUICKLY?
As an outcome here I'd still expect to get £100 as a gesture of goodwill at LEAST if you have met all the conditions for the incentive but it's their !!!! up. Another £25-50 on top wouldn't go amiss either.
No phone call received so far, who should I contact now anyone any higher up contacts in A&L
Oh and compensation is more in the line of £200 I would think 30 mins first phone call yesterday and the first guy I spoke to seemed to think it is pretty funny at first until he checked the notes and found it was their mistake ***holes0 -
I had problems with A+L. It took them 8 weeks - 2 days to close my account. They never did answer my complaint :eek:"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:0 -
I constantly have problems with them since switching a year ago and wish that i never had switched to be honest!!Slimming World Member - Started 05/02/150
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Yes, A&L are terrible, so you're best off out it. I believe they are the worst bank in the UK by far.
Keep a diary and copies of everything you say and do with them.
Good luck!
Mike0 -
As an Ex A&L customer i aways have to laugh when they start offering £100 to open an account. This is because i know that 99% of the time they will cost you more than that in the long run or even the short run. I banked with them for 6 weeks, they cost me £1050 which i never got back. Ombudsman was a let down too, even if the ombudsman is on your side, A&L will still not doing anything. They dont give a !!!! simple as. THE most pathetic excuse for a bank imaginable0
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