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Rented accomodation for students - Their rights?

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Hi all. Daughter and 6 other buddies have just moved into a 7 room house in Liverpool. The kitchen which was changed during the summer break is not yet finished (bare plaster walls, units without doors, tools lying about, unusable units due to themm being filled with kitchen fitters bits and pieces), there are kitchen units bits and pieces in the hall/corridor, in what is supposed to be their dinning room and in one of the student's bedroom!

The old kitchen units, cookers etc and the new kitchen/bedroom units packaging have been left on the ground in the front garden and the back yard by the tradesmen. Worse that a real faulty tower.

Anyone got any idea of what the students's rights are concerning:

- Health and Safety concerning the packaging thrown about?
- Health and Safety concerning units in their packaging lying about?
- Health and Safety concerning the bare plaster walls in a communal kitchen?
- Health and Safety concerning the matresses? Do they have to be of the "fire resistant" standards?

The 7 kids pay just under £1600/month to the rental company and i want to know exactly what is expected and reasonable in exchange.

Many thanks for any input you might have.
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Comments

  • poppysarah
    poppysarah Posts: 11,522 Forumite
    See if the student union has a housing advice person or the council.

    All furnishings have to be set standards. Have a look on Liverpool council's website.
  • If anything is not functioning (i.e. access totally blocked, appliances not working) you can use the procedures outlined in Izzet vs Lee Parker (1971) to remedy it yourself, but the LL should do this first. Search forums for info on that.

    Cosmetics like bare plaster wall you can do nothing about except ask for it to be painted up (or ask for written permission to do so yourself).

    Council environmental health team and private sector rentals team can deal with safety issue and issue notices to solve problems.

    Soft furnishings have to be fire resistant and should have labels.

    Check deposit is protected.
    Take dated photos on entry to supplement inventory.
    Ensure you have an address in England and Wales for LL so you can serve notices.

    I suspect that with a bit of negotiation this can be sorted out quite quickly but you need to be firm, though polite in the first instance to avoid alienating them. Remember that it's ultimately the LL's responsibility, not the agent if they are stalling, sometimes the extra link slows things down.
  • Jowo_2
    Jowo_2 Posts: 8,308 Forumite
    Please tell me why bare plaster walls are a Heath and safety risk? Newly plastered walls can't always be painted straight away.

    The students should ask the agent when the landlord intends to complete the work and consider asking for compensation if the use of the kitchen is disrupted by any activity that prevents them from using it.

    Is there something that is physically preventing the students put the packaging in the bin? Is there any difficulty they are experiencing in getting in contact with the landlord through the agent to ask them when they plan to finish this work off and uplift the rubbish?

    Can't one of the 7 students ask the landlord to get the workmen or council to uplift the rubbish or ask permission to arrange it themselves (usually a quick phone call to the council or online form to arrange collection)?

    It's not ideal, these things are the responsibility of the landlord to resolve, perhaps he encountered unreliable workmen, but most of the issues you raise seem a relatively simple for people studying a degree to find out their rights and resolve it rather than getting one of their parents to do this for them.

    The local council will have an environmental health department that will undertake Health and Safety assessments of properties - you can find out the hazards that they look for by searching for the info online- they tend to be around gas safety, unsafe wiring, missing bannisters, damp/mould, lack of heating/hot water and not around the poor or late finish of a kitchen refurb.

    Again, I recommend diplomatic enquiries to the landlord to get an idea of what is being done to fix the issues rather than calling in the council straight off.
  • Mr_Warren_2
    Mr_Warren_2 Posts: 991 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    edited 16 September 2009 at 9:56PM
    Jowo wrote: »
    Please tell me why bare plaster walls are a Heath and safety risk? Newly plastered walls can't always be painted straight away.

    Is there something that is physically preventing the students put the packaging in the bin? Is there any difficulty they are experiencing in getting in contact with the landlord through the agent to ask them when they plan to finish this work off and uplift the rubbish?

    Can't one of the 7 students ask the landlord to get the workmen or council to uplift the rubbish or ask permission to arrange it themselves (usually a quick phone call to the council or online form to arrange collection)?

    It's not ideal, these things are the responsibility of the landlord to resolve, perhaps he encountered unreliable workmen, but most of the issues you raise seem a relatively simple for people studying a degree to find out their rights and resolve it rather than getting one of their parents to do this for them.

    The local council will have an environmental health department that will undertake Health and Safety assessments of properties - you can find out the hazards that they look for by searching for the info online- they tend to be around gas safety, unsafe wiring, missing bannisters, damp/mould, lack of heating/hot water and not around the poor or late finish of a kitchen refurb.

    Again, I recommend diplomatic enquiries to the landlord to get an idea of what is being done to fix the issues rather than calling in the council straight off.

    Thank you all but this last one sounds very much emotional reply and not objective.....Would you happen to be a landlord yourself?

    I have been in touch with Environmental Health who confirmed the following:

    Rubbish have to be cleared IMMEDIATELY by landlord or his/her agent and am asking why should the kids do it themselves?

    As parents paying the costs of the rental, you damn right i am going to get involved. The kids got in touch with the agent and only received promises in exchange.

    The bare plaster in a communal area is against the EH rules concerning food preparation areas and/or surfaces. It might be ok in your own house with your own family but as soon as lodgers are concerned, they have to be able to clean the surfaces and walls. Therefore walls have to be tiled IMMEDIATELY.

    All beddings and furnitures have to carry the "fire retardant" label, so the landlord will have to go shopping fast.
  • sp1987
    sp1987 Posts: 907 Forumite
    Mr_Warren wrote: »
    Thank you all but this last one sounds very much emotional reply and not objective.....Would you happen to be a landlord yourself?

    I have been in touch with Environmental Health who confirmed the following:

    Rubbish have to be cleared IMMEDIATELY by landlord or his/her agent and am asking why should the kids do it themselves?

    As parents paying the costs of the rental, you damn right i am going to get involved. The kids got in touch with the agent and only received promises in exchange.

    The bare plaster in a communal area is against the EH rules concerning food preparation areas and/or surfaces. It might be ok in your own house with your own family but as soon as lodgers are concerned, they have to be able to clean the surfaces and walls. Therefore walls have to be tiled IMMEDIATELY.

    All beddings and furnitures have to carry the "fire retardant" label, so the landlord will have to go shopping fast.

    Alert the landlord/agency that you will get the council to do an inspection. We called the council when we had issues with our property during university and because they did not rectify about £500 worth of (safety not cosmetic, we would have sorted those) problems it ended up costing £30,000 as every ceiling needed replastering for fire safety, every door replacing, divisions created between the downstairs kitchen and bathroom etc, a wall built between the stairs and hallway (bannister unsafe) new bannister put on, new fire alarms throughout, new kitchen surfaces, etc etc. Although this was not our intention, we needed certain safety precautions to be taken e.g. toxic mould removed and painted over. We were not being too picky, lol.

    As much as student properties are not meant to be luxury, we did expect safety. Sadly because they did not sort out problems which were making the property unsafe with just polite requests they ended up having to conform to every new rule and regulation e.g. I did not particularly care for a fire door, I liked the traditional pine door I already had, but this was technically ''unsafe'' and needed new locks, fire shutters etc. To sort out a few problems amicably saves them money and the tenants time.

    Be very wary of getting too involved as a parent as one of our groups fathers was so pushy and rude to everyone that they were removed from our house group on a tenancy technicality (obviously deposit returned etc) landlord did not want them there and the pushy and threatening approach of the father left us refusing to live with them. Students really should be old enough to sort out their own housing issues and you do not want to alienate your son/daughter from peers.
  • Mr_Warren wrote: »
    Thank you all but this last one sounds very much emotional reply and not objective.....Would you happen to be a landlord yourself?

    Who cares if he's landlord or not? I thought his reply to your post was pretty temperate and objective: you're the one who sounds emotional. Getting EH and the council involved at the drop of a hat for your little darling is all very well but the students are the ones who will have to deal with the agents and the landlord long-term and storming in and shouting about "knowing your rights" might not be the best way to get what you want or to build an adult and business-like relationship. Being reasonable often does, though
  • poet123
    poet123 Posts: 24,099 Forumite
    The issue is that most of us as parents are paying quite high rents on behalf of our kids, for that we expect the basics to be in place and the place to be clean.

    Just today my son, a 3rd year Law student in Liverpool moved into his new digs, he was sitting on the sofa opening post when.....a maggot crawled onto his arm, further inspection revealed the sofa to be infested with them. Letting agent was appalled, promised to ring Landlord, who now wants to fumigate said sofa. Even though this sofa has been left in this condition all summer.....no way is this furniture remaining, a new one needs to be found and quick.

    For the amount they are paid, student Landlords need to get their act together. I write the cheques, ultimately they answer to me, although as a Law student my son is actually as tough, if not tougher than me, but parents do have a say, as in "he who pays the piper".
  • mchale
    mchale Posts: 1,886 Forumite
    As a landlord in Liverpool, i am sorry to say if your son/daughter ends up in poor accommodation its partly their fault for not looking at all the properties available, as their is a oversupply of rental properties in Lpool and not all of them are bad, you can get some very good student accom (as i have found some for distant relatives) but some people just sign up after viewing 1/2 properties & then blame the LL.
    ANURADHA KOIRALA ??? go on throw it in google.
  • poet123
    poet123 Posts: 24,099 Forumite
    mchale wrote: »
    As a landlord in Liverpool, i am sorry to say if your son/daughter ends up in poor accommodation its partly their fault for not looking at all the properties available, as their is a oversupply of rental properties in Lpool and not all of them are bad, you can get some very good student accom (as i have found some for distant relatives) but some people just sign up after viewing 1/2 properties & then blame the LL.

    That is a ridiculous comment. Any Landlord who provides substandard accom is to blame.They are paid hansomely for the property.

    When viewing properties other students are usually in residence, so the standard of cleanliness is not at the level which they should expect when they move in. Properties should be cleaned between tenants and if they are not the blame lies squarely witht he LL not the new tenant. My son viewed several properties, he is 3rd year so not a novice, should he have inspected the soft furnishings for maggots prior to agreeing a tenancy?

    Obviously they need to look at other issues, which would be apparent on a viewing and decide what they can deal with and what they can't but it seems many LL just want the rent cheque and none of the hassle that goes with it, that is unrealistic and unfair.
  • I lived in a house share of 8 when a student in Liverpool- mushrooms on the carpet, massive pile of rubble taking up the entire back yard, LL's comedy scouse mate turning up to "do some tiling that he owed him" (put one wonky line of 7 tiles randomly in the middle of a kitchen wall then disappeared). Students aren't exactly famed for the good order in which they keep properties, but the majority of student lets are such total dumps it's not worth the effort- bit of a vicious circle I guess.

    Leave screaming about Enviromental Health as a last resort and try and get this sorted amicably to start with. As I recall Liverpool had a later start date than many of my mates at other unis- early Oct. The LL may think they still have 2 weeks to finish the work.
    They are an EYESORES!!!!
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