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Have I broken my BT Contract and will I get penalised for it?
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p1tse
Posts: 980 Forumite
in Phones & TV
Have been with BT for along time and got a call one evening to join the Unlimited weekend and evening was told usually £5 or something (actually not sure on cost), but they said I can have it for free as long as i stay with them another 12 months
I have just gone for SKY free talk and free broadband, so they take my calls while I still pay BT.
Will I get penalised by BT, but then I'm still paying the monthly contract to them
I have just gone for SKY free talk and free broadband, so they take my calls while I still pay BT.
Will I get penalised by BT, but then I'm still paying the monthly contract to them
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Comments
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Hi P1tse, BT will not penalise you for moving your calls to another provider. You will not be penalised as long as you fulfil the 12 month term for the evening and weekend plan. Hope that helps.
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Will I get penalised by BT, but then I'm still paying the monthly contract to them
You've really answered your own question. From what you say you have not moved your line rental to Sky, so no penalty. If you did you would be breaking your contract with BT.
You should note that you will be unable to have any of your calls billed by BT (e.g free weekend and evening 0870 calls) as BT and Sky share the same network and you will have chosen Sky to handle the billing.0 -
thanks
don't really use the home phone with having a mobile but with free evening and weekend calls, i tend to use it more if dialing to a normal landline
thanks all0 -
You may need to check the T&C's from BT, the evening and weekend plan is free if you sign up to the renewable 12 month contract but may also require you to make 'x' number of calls with BT, if you move your calls to skytalk they dont allow '1280' access back onto BT so you wont be able to make any calls with BT, so possible penalty charges, I think the call plan is £2 to £3 a month ( without the conditions) so any penalty may be based on this figure.
Most people find out they are not keeping their part of the contract when they start being charged for caller display when they used to get it for free, you may also be charged for that ( if you have it)0 -
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JustPassingBy wrote: »Sky do not disallow access to the BT network. Both companies use the same network so how can they?
Sky changed to WCLI some time ago, which disregards the use of the 1280 prefix so you cant hop back onto BT,to make some calls to qualify for free caller display or for cheaper calls EG 0845 it will send any calls using 1280 via its own network at its own prices.0 -
utilitybroker wrote: »Sky changed to WCLI some time ago, which disregards the use of the 1280 prefix so you cant hop back onto BT,to make some calls to qualify for free caller display or for cheaper calls EG 0845 it will send any calls using 1280 via its own network at its own prices.
Sky has its own tariff structure but has no network of its own. That is the selling point of WCLI.
From
http://www.btwholesale.com/pages/static/Products/Converged_Voice/Wholesale_Calls.html
Hopping back onto BT doesn't make much sense to Sky's network as it knows you are already there. A BT customer trying to have calls billed by Sky would also be similarly disappointed.This calls-only service provides you with the ability to offer your own branded telephone service over a PSTN or ISDN line that is provided, managed and maintained for you by BT.0 -
Sky have built their own new network.
http://www.digitalspy.co.uk/digitaltv/a157082/sky-moves-to-fully-unbundled-network.html0 -
As utilitybroker said, Sky is now WCLi not CPS (carrier pre select) so the override code 1280 no longer routes calls over BT (to be billed by BT on the same bill as the line rental) but over whoever Sky to pay to carry the call , (that could be BTWholesale) so the end user would never be able to make calls that BT (retail) would class as qualifying calls , as none of the calls would appear on the BT(R) bill, even if the calls would have been 'free' as part of a BT (R) call plan.JustPassingBy wrote: »Sky do not disallow access to the BT network. Both companies use the same network so how can they?
OldGreyFox rightly says Sky can offer some of its end users fully unbundled service over its own network, but as the OP states they pay BT line rental they obviously are not on that, or wholesale line rental.
BT (Retail) notified its end users a while ago that some CPS providers (Sky and TalkTalk being the main ones) were migrating their end users from CPS to WCLi and of the potential consequences, mainly the free services Caller Display and BT Answer becoming chargeable as even if the end user called 1280 0845 **** for example to take avantage of BT (R) free 0845 calls and to count as a qualifying call from a contractual point of view the call would be charged on the Sky bill not the BT bill0 -
. . . . . so the override code 1280 no longer routes calls over BT (to be billed by BT on the same bill as the line rental) but over whoever Sky to pay to carry the call , (that could be BTWholesale) . . . . . . .
It is precisely because Sky use BTW (and not any other provider) that gives rise to the situation you described. With or without the 1280 prefix the calls are routed over BT. There is no question of Sky disallowing the use of 1280 or blocking it, as is said sometimes. With WCLI Sky have no control over how the network treats its use by a customer of theirs.0
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