Is this a scam/con?

gtz101 · 3 May 2006 at 11:30AM

I received an email yesterday supposedly from "Carphone Warehouse". I am not sure if its legit.

This is what I got:

From: Maria Walsh <mariaw@lbm.co.uk

To: (my email address but I just removed it)

Subject: redemption

Dear Customer

Thank your for your email. I appreciate your patience in awaiting a reply.

I will be happy to assist you in this matter, however, the previous email we received did not contain enough information for us to access your details on our system.

We will need you to forward your name, postcode, customer number and mobile number and a brief outline of your question in order to look into this for you.

Once I have this information I will investigate your query, You can also contact a member of our team on 0870 0870 168, option 2.

Thank you,

Claire Kelly

Redemptions Team

The Carphone Warehouse

Ok, first of all the names don't match. Maria and Claire?

Secondly, this number "0870 0870 168", is that a legit number?

Thirdly, the email used "mariaw@lbm.co.uk", does carphone warehouse have emails like that?

If it is fake, I just reckon these people should be sent to prison for life. This is not on, conning people like this. Sometimes you just feel like grabbing these people and throwing them in the deep sea and make them suffer and suffer and give them 2 really hard slaps on the face each.

kaz250 · 3 May 2006 at 11:39AM

I will definetily be geeting on the phone to CPW if i were u to find out what is going on .Dont reply that email as yet...and also dont use the number given above .Get a custmer service nuber from their website.

grumbler · 3 May 2006 at 11:48AM

The number 0870 0870 168 is genuine: chequeback offers

Mobile_Mole · 3 May 2006 at 11:52AM

gtz101 wrote:

Secondly, this number "0870 0870 168", is that a legit number?

Yes this is a legitimate CPW number. It is detailed on this page.

gtz101 wrote:

Thirdly, the email used "mariaw@lbm.co.uk", does carphone warehouse have emails like that?

LBM is the company that handles calls to the CPW contact centre. It looks like the customer service rep just sent the email out from the wrong account. This would also explain the mismatched names.

It looks amateur I agree, but it's definitely not a scam.

Cheers
Mark
Mobile Mole

gtz101 · 3 May 2006 at 11:54AM

grumbler wrote:

The number 0870 0870 168 is genuine: chequeback offers

Yeah, thats true but the names dont match and the email address is not from cpw domain either.

Would posting the full email headers be of any help here?

deutzkiwi · 3 May 2006 at 11:54AM

I used to work for cpw and do know of a Claire Kelly that works there (and thats my sister-in-laws name, but anyway) but she works in a store in Ireland....ok thats no help at all. I wouldnt reply to the email, I'd call them to find out whats going on.

gtz101 · 3 May 2006 at 11:55AM

but I never made an enquiry to CPW in the first place?

Mobile_Mole · 3 May 2006 at 12:11PM

gtz101 wrote:

Yeah, thats true but the names dont match and the email address is not from cpw domain either.

Would posting the full email headers be of any help here?

This would only be useful if you believe the 'from' address of the email is spoofed.

But I don't think this is the case. As I have already said, LBM is the company that handles calls on behalf of CPW.

Cheers
Mark
Mobile Mole

gtz101 · 3 May 2006 at 1:09PM

Mobile_Mole wrote:

This would only be useful if you believe the 'from' address of the email is spoofed.

But I don't think this is the case. As I have already said, LBM is the company that handles calls on behalf of CPW.

Cheers
Mark
Mobile Mole

calls or emails?

The other emails I have received from CPW all end with cpw.co.uk, so not sure why some of the are lbm.co.uk.

And secondly, why would they write "Dear Customer"

in all my other CPW emails, they write the name of customer so obviosuly something is wrong

happyhunter · 3 May 2006 at 1:17PM

gtz101 wrote:

but I never made an enquiry to CPW in the first place?

If you have never made an enquiry then it's a scam - delete the email as you would with any other junk. End of story.

Mobile_Mole · 3 May 2006 at 1:26PM

gtz101 wrote:

calls or emails?

I would assume that LBM would handle all enquireis to the contact centre, but don't quote me on that.

gtz101 wrote:

The other emails I have received from CPW all end with cpw.co.uk, so not sure why some of the are lbm.co.uk.

And secondly, why would they write "Dear Customer"

in all my other CPW emails, they write the name of customer so obviosuly something is wrong

I would attribute both of these issues to administrative error / CPW incompetence.

If you have definitely not contacted CPW redemptions recently or sent in a chequeback then I would call them and ask why they are requesting your details. Alternatively, just ignore it.

happyhunter wrote:

If you have never made an enquiry then it's a scam - delete the email as you would with any other junk. End of story.

An email from a genuine address with a genuine number is not a scam. It may be an error, but not a scam.

Cheers
Mark
Mobile Mole

Is this a scam/con?

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