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Fast 4 dial up problems
cwoodham
Posts: 432 Forumite
My dial up access with Fast 4 was intermittently out on Friday morning and has been completely out since Friday afternoon. Anyone else experiencing the same problem with Fast 4 or is it just me?
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Comments
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out as in you cannot get a dial tone for the number, or out, as in your username/password is rejected?
My advise is to contact customer services0 -
Out as in username or password invalid. This usually seems to mean that the servers are too busy to connect me or they are down. As its 24 h since I've been able to log on presume the servers are down - or Fast 4 has gone to the wall. Either way I would have expected an email from them to let me know what is happening.
Will contact customer services now.0 -
It may be that they have cut you off. If you have stayed connected for long periods by instantly reconnecting after a timeout they may have cancelled your account. When they do this they don't even email you.Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. Albert Einstein0
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Agree with HonestJohn!
My Fast 4 is up and running as usual - No problems what so ever.0 -
I did get the "username or password invalid "message today .In my case it was because my phone number dosent show up when I phone out or when my dial up connects .cwoodham wrote:Out as in username or password invalid. This usually seems to mean that the servers are too busy to connect me or they are down. As its 24 h since I've been able to log on presume the servers are down - or Fast 4 has gone to the wall. Either way I would have expected an email from them to let me know what is happening.
Will contact customer services now.
1470 sorted my problem .
PS anyone else still on the £5 deal0 -
Problem solved. :j The password must have been lost even though I have always checked the box to save it. Once I rekeyed the password all was okay. Thanks for the suggestions. You're quicker at responding than Fast4. Nothing from them yet.0
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they dont work weekends or evenings0
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ginger_nuts wrote:
PS anyone else still on the £5 deal
I'm down to 99p per month as i recommended a few people.0 -
Wow! that is cheap! They have never suggested that I would get a reduction for recommending new customers, and I have recommended loads on here !!! Still I am still on £5 per month so that can't be bad and no problems whatsoever. However all good things must come to an end and I am going to go Broadband with Fast 4. They have offered me connection fee at half-price for being a loyal customer, that's £23.50 plus a free modem for £7.04 P & P.matrix999 wrote:I'm down to 99p per month as i recommended a few people.
Total £30.54. Then it's £9.95 per month if you take their phone deal. I'm not sure about this but it saves £2 per month. So farewell dial-up and hello BB. I'll let you know how it goes and also for the FAST 4 CONNECTION DIARY
readers!!"0844 COSTS YOU MORE"0 -
If you are a FAST 4 dial-up customer, there is a site which most of the users post on. Check it out here:
http://forums.moneysavingexpert.com/showthread.html?p=2107474#post2107474"0844 COSTS YOU MORE"0
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