We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
fridge freezer not working
theGrinch
Posts: 3,133 Forumite
My FF has given in less than 2-months after purchase.
Do I contact the retailer or the manufacturer in this case?
Can I insist on a replacement instead of a service engineer?
Regards
Do I contact the retailer or the manufacturer in this case?
Can I insist on a replacement instead of a service engineer?
Regards
"enough is a feast"...old Buddist proverb
0
Comments
-
You must contact the retailer you got it from.
And no, you can't insist on a replacement...If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands
0 -
ok put it another way, if I am offered the choice of a replacement or engineer, my instinct would be a replacement subject to timescale. If I decide on an engineer and then the machine breaks down again, would I invalidate my option to a replacement later or is that an urban legend?"enough is a feast"...old Buddist proverb0
-
You're very unlikely to be offered the choice. And it wouldn't make any difference to your options later onSquirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
ok thanks. I will see what is offered and I really hope this is not the start of regular engineer visits or I will reject the item as not fit for purpose and also take the matter up with my credit card company.
I am very dissappointed that the item has packed up within 2-months and I have lost a fridge load of food and now I have to waste time engaging in getting it working. I am really fed up with it."enough is a feast"...old Buddist proverb0 -
out of interest what make?0
-
whirlpool white"enough is a feast"...old Buddist proverb0
-
if this does turn out to be a manufacturing fault do I have a strong case to claim my loss on food from the manufacturer? It comes to about £75 and is within my excess."enough is a feast"...old Buddist proverb0
-
yes, if appliance is faulty you have a case but they will prob need to see some evidence of food loss. i.e. packaging.0
-
on a general point, if a fridge freezer develops a fault in the first year (in fact first few months), will it be unreliable throughout its life, or will it be okay?"enough is a feast"...old Buddist proverb0
-
on a general point, if a fridge freezer develops a fault in the first year (in fact first few months), will it be unreliable throughout its life, or will it be okay?
That's asking the impossible. If the fault is fixed, the f/f may go on fine for a long time after. Or, it may have the same fault a few months down the line. No-one can knowSquirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.3K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.4K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards