4Cheapcds.com Poor Service

[spook] · 8 April 2006 at 1:13PM

Hi,

This is my first post so please be gentle. I ordered a CD from this website on 28th March and I'm still waiting for it to arrive. Now, I know the CD comes from abroad but it should have arrived by now (they say it should arrive within 4-5 days on the site). I sent 2 emails to sales@4Cheapcds.com and 1 to 4cheapcds@email.emv1.com (I received a special offers email from this email address yesterday!!) but with no response.

What should I do as they didn't waste any time removing the money from my account and I can't find a telephone number for them on their site. I did order a CD from them a while ago without any problems, however this poor service makes me weary of ordering from them again.

Thanks

[spook] · 13 April 2006 at 11:15AM

Hello again (talking to myself)

I'm still waiting for this CD to arrive and I am not happy! I have send yet another email to them as I have now waited for the 15 days they say before it is classed as lost. Whether I receive a reply from them is another thing as they have not responded to the last three emails I sent them.

What should I do if they don't respond? I bought the CD on my Visa Debit card not my credit card can I do a chargeback? Has anyone used 4Cheapcds lately and had any problems?

Hope someone can advise.

Thanks

webmasterpolo · 13 April 2006 at 1:18PM

I don't think you can do a chargeback on a debit card, but I would check with your card provider to be sure.

You could cancel the order as they breached the term to deliver within the set time period - just make sure their t+c don't allow them to extent it.

You could just buy it elsewhere and use their refund policy to get a refund when it finally does arrive.

You could wait and make a complaint once it arrives and hope they give u a discount on your next purchase.

-Web

Capyboppy · 13 April 2006 at 2:36PM

Sorry to hear of your trouble. I am surprised as I have used them and received my cd in 5 days. I had also e-mailed them this week over an e-mail where the wording was slightly misleading, and had a reply the next day. That was with the emv1 address. I was going to use them again, but not so sure now. Let us know if you have any joy. It may be worth explaining to your bank about the problem and seeing if they will refund as a goodwill gesture. They could always try and contact the company to get the money back.

[spook] · 14 April 2006 at 1:31PM

Capyboppy wrote:

Sorry to hear of your trouble. I am surprised as I have used them and received my cd in 5 days. I had also e-mailed them this week over an e-mail where the wording was slightly misleading, and had a reply the next day. That was with the emv1 address. I was going to use them again, but not so sure now. Let us know if you have any joy. It may be worth explaining to your bank about the problem and seeing if they will refund as a goodwill gesture. They could always try and contact the company to get the money back.

Thanks for the reply. You are the same as me- I used them once before and received my CD 5 days after ordering. That's why I decided to buy another from them however I still have not received it. Emailed them yesterday to ask for a refund but with no response. I know they have read at least one of my emails as a I got a read receipt the other day. When I tried to use the emv1 address mine came back as undelivered???

They have an address but no number on their website do you think I should write them a letter? Otherwise it looks like I will have to go to my bank and complain to them- even though it's not their fault. Hopefully they can help.

As a result of this problem I won't be using 4Cheapcds anymore and wouldn't recommend them to you despite their prices. In this case cheap CDs appears to equal cheap service!

Capyboppy · 14 April 2006 at 7:22PM

Isn't the address in Singapore? There is one other possible option before going the long road through the bank. With me always having a reply, you could e-mail me off group at capyslists@gmail.com with the basic details, and I could try e-mailing on your behalf to try and get some sort of response.

laura_24601 · 16 April 2006 at 12:51PM

I ordered a cd from them a while ago and never received it, so after many e-mails sent i finally got my money back. I definitely will never order from there again.

[spook] · 17 April 2006 at 11:52AM

laura_24601 wrote:

I ordered a cd from them a while ago and never received it, so after many e-mails sent i finally got my money back. I definitely will never order from there again.

Sorry to hear you had the same problem. How long did it take you to get your money back? How long did it take you to get a reply from them? I have emailed them at least four times and I'm still waiting for a reply. Like you I won't be using them again in a hurry.

Capyboppy wrote:

Isn't the address in Singapore? There is one other possible option before going the long road through the bank. With me always having a reply, you could e-mail me off group at capyslists@gmail.com with the basic details, and I could try e-mailing on your behalf to try and get some sort of response.

Thanks for the reply, I'll email you with the details later. I checked my email today and I have another email read receipt but no reply. They have this UK address listed on their website (http://www.4cheapcds.com/Home/About.aspx):

4CheapCDs
1200 Century Way
Thorpe Park Business Park
Colton
Leeds
LS15 8ZA

Can't find a number though.

Dave_H_4 · 7 April 2007 at 2:53AM

[spook] wrote: »

Sorry to hear you had the same problem. How long did it take you to get your money back? How long did it take you to get a reply from them? I have emailed them at least four times and I'm still waiting for a reply. Like you I won't be using them again in a hurry.

Thanks for the reply, I'll email you with the details later. I checked my email today and I have another email read receipt but no reply. They have this UK address listed on their website (http://www.4cheapcds.com/Home/About.aspx):

4CheapCDs
1200 Century Way
Thorpe Park Business Park
Colton
Leeds
LS15 8ZA

Can't find a number though.

Did you ever get this CD? Just wondering as from your posts you seem to be worrying by not getting a reply from them. I wouldn't worry, companies like this get 000's of e-mails a day so they will get back to you eventually.

Capyboppy · 7 April 2007 at 9:08PM

I did email them on Spooks behalf and got a reply with apologies, and that they would contact Spook. I asked Spook to let me know if and when he received his CD but didn't hear anything other than thanks for contacting them. Don't know if he/she is still around to say, as this is around a year ago now.

Jerec · 8 January 2008 at 5:03PM

[spook] wrote: »

Sorry to hear you had the same problem. How long did it take you to get your money back? How long did it take you to get a reply from them? I have emailed them at least four times and I'm still waiting for a reply. Like you I won't be using them again in a hurry.

Thanks for the reply, I'll email you with the details later. I checked my email today and I have another email read receipt but no reply. They have this UK address listed on their website (http://www.4cheapcds.com/Home/About.aspx):

4CheapCDs
1200 Century Way
Thorpe Park Business Park
Colton
Leeds
LS15 8ZA

Can't find a number though.

Hi,

Sorry to bring back such a old thread, but I too have made an order with 4CheapCD's (DVDS actually!) and although the site says it arrived, nothing has and after my third unanswered email I'm rather annoyed.

Also even more upset to see that the address above in Leeds is a Virtual Office, where they just have their post sent there

Are we customers not protected in anyway from this sort of thing?

Is there anything I can do?

4Cheapcds.com Poor Service

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