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Outlook Office 2007 & Sky - help pls

moneypooh
moneypooh Posts: 2,217 Forumite
Part of the Furniture Combo Breaker
in Techie Stuff
My Outlook 2007 has decide not to talk to Sky this afternoon. I didn't have any problems this morning.

Basically it says that it can't support the encryption type - strange did this morning - and has done for years!

I have tried changing from POP to IMAP but it just won't go through.
I've printed the help and settings from Sky and tried to re-set without luck.

It's a real pain logging into Sky for all the emails, so if anyone has any ideas I could use I would appreciate getting Outlook up and running again.

Thanks

Comments

  • geewhiz
    geewhiz Posts: 1,129 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    It's not just you, appears to be down at the moment for lots of people.
  • moneypooh
    moneypooh Posts: 2,217 Forumite
    Part of the Furniture Combo Breaker
    thanks, I thought it was just me :o
  • moneypooh
    moneypooh Posts: 2,217 Forumite
    Part of the Furniture Combo Breaker
    still offline, anyone know more?
  • geewhiz
    geewhiz Posts: 1,129 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Sky are working on it but if you change your POP3 to pop.googlemail.com and SMTP to smtp.googlemail.com it will work.
  • sue5665
    sue5665 Posts: 117 Forumite
    geewhiz wrote: »
    Sky are working on it but if you change your POP3 to pop.googlemail.com and SMTP to smtp.googlemail.com it will work.

    Ive had this message,
    ''Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F''

    so I changed to google mail I can now get e-mails but cant send any e-mails and get this message,

    ''The host 'smpt.googlemail.com' could not be found. Please verify that you have entered the server name correctly. Account: 'pop.googlemail.com', Server: 'smpt.googlemail.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 11004, Error Number: 0x800CCC0D''

    So can anyone help.
    Thanks Sue
  • [Deleted User]
    [Deleted User] Posts: 4,466 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    sue5665 wrote: »
    Ive had this message,
    ''Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F''

    so I changed to google mail I can now get e-mails but cant send any e-mails and get this message,

    ''The host 'smpt.googlemail.com' could not be found. Please verify that you have entered the server name correctly. Account: 'pop.googlemail.com', Server: 'smpt.googlemail.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 11004, Error Number: 0x800CCC0D''

    So can anyone help.
    Thanks Sue

    Should be smtp
  • kurjam
    kurjam Posts: 1,342 Forumite
    is this fixed yet ?? as i have started having this problem this afternnon... was fine yesterday ! ! !
  • Loopy_Girl
    Loopy_Girl Posts: 4,444 Forumite
    I thought it was just me!!! I was going to start a thread and ask for help!!

    Ah well...it's nothing major, just annoying so need to wait for it to be fixed.
  • kurjam
    kurjam Posts: 1,342 Forumite
    http://forums.moneysavingexpert.com/showthread.html?t=1516851

    go to this thread tells you how to get it working, just tried and got my emails again
This discussion has been closed.
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