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Deposits on Finance Cars
HELP SOMEBODY PLEASE!!!!!
I put down a £500 deposit to secure a BMW. I signed an order form stating that. BMW proposed me to Black Horse finance. I passed the finance. All this while the car was at another dealership, therefore I had only seen pictures of it. I asked the Salesperson for a spec list - they didnt have one available. 4 days later the car arrived, I went to see it and there was no damage to the car but in the flesh the car was not how I expected it to be. I took the car for a test drive a couple of days later and the car was not for me. It was £17000 excluding interest and to me that particular car was too basic. I told the salesperson that I didnt like this particular car; they have kicked up a fuss and are threatening me that I will lose my £500 deposit if I dont buy a car of them before the end of the month. The salesperson and her manager are forcing me into a car I dont want and after this I dont want any car of them. I spoke to BMW head office - they explained to me that since no finance agreement was signed the £500 was refundable for thirty days HOWEVER when BMW Headoffice called me back after speaking to the dealer in question their tone changed. If no suitable car was found by end of February my deposit would not be refunded. I am being forced to buy a car from a dealer who is using bullying tactics - what can I do? What are my rights? SOMEONE HELP PLEASE!!!
I put down a £500 deposit to secure a BMW. I signed an order form stating that. BMW proposed me to Black Horse finance. I passed the finance. All this while the car was at another dealership, therefore I had only seen pictures of it. I asked the Salesperson for a spec list - they didnt have one available. 4 days later the car arrived, I went to see it and there was no damage to the car but in the flesh the car was not how I expected it to be. I took the car for a test drive a couple of days later and the car was not for me. It was £17000 excluding interest and to me that particular car was too basic. I told the salesperson that I didnt like this particular car; they have kicked up a fuss and are threatening me that I will lose my £500 deposit if I dont buy a car of them before the end of the month. The salesperson and her manager are forcing me into a car I dont want and after this I dont want any car of them. I spoke to BMW head office - they explained to me that since no finance agreement was signed the £500 was refundable for thirty days HOWEVER when BMW Headoffice called me back after speaking to the dealer in question their tone changed. If no suitable car was found by end of February my deposit would not be refunded. I am being forced to buy a car from a dealer who is using bullying tactics - what can I do? What are my rights? SOMEONE HELP PLEASE!!!
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Comments
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im sure there was a thread just like this the other day, have a quick search0
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IM new to this - how do I do that?0
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Depends what the dealer promised and what they delivered.
If the two are different i.e. if whats on your order form is different from what has turned up, then you have every right to demand the deposit back.
If they have delivered exactly what they promised then as harsh as it sounds there is no reason for them to return the deposit!
When you go on holiday you pay upfront normally only on the basis of pictures. If when you get there everything is as described in the brochure but you just don't like it - do they give you your money back?
Apologies if i've missed something.0 -
This might seem harsh.
Why put a deposit down on a car that you haven't seen and more importantly haven't checked the specs meet your requirements? Was it a new car?0 -
This might seem harsh.
Why put a deposit down on a car that you haven't seen and more importantly haven't checked the specs meet your requirements? Was it a new car?
Prolly used, they normally ask for a deposit to cover transport costs (and keep timewasters at bay)...it was delivered from another dealer. They normally refund if the car is "not as described"...body damage and all that.- FT3 Personal Signature0 -
John_Brown wrote: »Prolly used, they normally ask for a deposit to cover transport costs (and keep timewasters at bay)...it was delivered from another dealer. They normally refund if the car is "not as described"...body damage and all that.
Bang on sir, the other reason is the dealership normally actually have to buy it from the other dealership. So they don't wanna be messing about with people who just want to test drive one. From what i can tell from the OP's post it is as described!0 -
Fair enough if it's a new car, as you don't normally get to see those until the day you actually pick it up. But if it was a used car just transferred from another dealer then why in this earth would you put down a £500 deposit on something you've never seen!
I only put down a £150 deposit when I was buying a new car..0 -
Did the OP just change their mind?0
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Hi there - I have read your replies and they are useful.
The car was seen in a picture, no spec list was provided, and I was told the deposit was to take the car off sale. I gave the deposit on terms of subject to test drive. They didnt offer me a test drive in a similar before they did what they did so I assumed they knew what they were doing. I drove the car and did not like it. I told them that and they have since kicked up a fuss. I didnt ask them to buy the car of their other dealers - thats not my problem - what my problem is that I cant justify spending £17000 on a car that got on my nerves within 2 minutes. Its a simple case of a customer test driving a car and thinking this is not the car for me. I have given a deposit to VW and following test drive they told me they will send the car back to the dealer and heres your money. End of. Why do BMW have to be so long and complicated.
Surely there is a 30 days deposit refund - like everything.0 -
Surely there is a 30 days deposit refund - like everything.
What do you mean "like everything" I've never heard of such a thing. Certainly if you go into a companies premesis and sign on the dotted line then you don't have a cooling off period, at all.
That said, you were not told the specifications of the vehicle and this is probably crucial as you didn't really know what you were getting and didn't find out until later.0
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