BT Retail free takeover of an LLU line

How did you find out about this syko.

Good to know.
Thanks

syko29793 wrote: »

I work for BT ( please dont hate me)
It makes my job easier when everyone is fully informed. thats the reason i post here.
It may take a few calls to get an advisor that knows but its correct

give us your direct line then ;-), my g/f's property was previously with Talk Talk but its been cancelled and disconnected, what does she need to say to BT to get the line installed/restarted? or is this something different!

syko29793 wrote: »

If the line is disconnected then at the moment full connection charges apply. The line has to be current with a pending stop order or current with no stop order to disconnect.
sorry if the line is disconnected then a full reconnetion charge is raised however if you want to use BT Retail then they have a £29.99 connection offer on an 18 month contract but you have to use BT retail for at least 10 calls a month so no good if your using cps/ws calls etc.
Free takeover of a stopped LLU is planned by BT Retail but not yet available so just wait and see

Looks like she will go with Sky then, based on the fact they will absorb the full connection charge, that 120 connection charge can go towards a substantial amount of her tv viewing for the year

its an unfair pricing system when its the same job for the engineer to come out and completely install a brand new line from the telegraph to the box, as it is to reactivate a disconnected line... surely the charge should be relative to the level of work involved.

deklan99 wrote: »

If that were the case then you may end up with properties side by side both requiring a line, one pays £3399 the other £100 due to the work involved.
I can just imagine the howls of outrage if BT were allowed to charge the going rate per job instead of being forced to levy the current £122 no matter what the circumstances.
Still you may get your wish if BT gets rid of the USO.

i understand what you're saying, but the cost of going to the exchange and reconnecting, has to be far different to the outlay of having to install a new line in a property, I appreciate the cost is used to subsidise the instances where BT have to make special investment for rural properties etc. I would have just thought that if the line were already installed, surely it would be better to charge someone £20for example to reconnect the line when the engineer was next at the exchange, with the view of getting the customer for a 12month period, than not getting the customer at all. I know the original poster mentioned the 29.99 deal for 18months, but in todays lifestyle with properties etc, 18months could be too long. The downside is that she only needs it for broadband, but we dont offer the service of just a broadband line into a house unless you want cable (which is not in our area)

Its a difficult time for most people actually, and I know business is suffering as well to recruit and keep customers.