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Visa Electron put account overdrawn

Hi,

Just a quick question,

I thought that with a Visa Electron card, you could only spend what you had???

Someone I know had a transaction go through that put there account £500 overdrawn and are now getting all kinds of charges, they don't have an overdraft facility on there account, is this correct or are they just trying to make money of her, the situation is kinds complictated, but the transaction should not have went through for that amount, I just want to know should the bank have allowed this???

She once had a transaction declined for being 30p short, but they allow this 1 to go through.

Thanks for any advice
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Comments

  • willo65
    willo65 Posts: 1,012 Forumite
    gtur wrote: »
    Hi,

    Just a quick question,

    I thought that with a Visa Electron card, you could only spend what you had???

    Someone I know had a transaction go through that put there account £500 overdrawn and are now getting all kinds of charges, they don't have an overdraft facility on there account, is this correct or are they just trying to make money of her, the situation is kinds complictated, but the transaction should not have went through for that amount, I just want to know should the bank have allowed this???

    She once had a transaction declined for being 30p short, but they allow this 1 to go through.

    Thanks for any advice

    It depends, she may have had funds at the time the transaction was done, and as it is a card transaction then they can't bounce ir if the retailler tries to claim the money at a later date.
  • gtur
    gtur Posts: 13 Forumite
    Nope, she never had the full amount in her account at the time they proccessed the the card payment, so I thought it should have been declined.
  • willo65
    willo65 Posts: 1,012 Forumite
    gtur wrote: »
    Nope, she never had the full amount in her account at the time they proccessed the the card payment, so I thought it should have been declined.

    Might have been a problem with the merchants card machine? maybe try calling the bank.
  • To be fair, it's not the bank's responsibility to decline the card, it's hers to ensure she has enough funds in the account. Unless the bank made a specific promise that she could never go overdrawn using the card (not an implicit one) then there's not much you could really do about it.
  • gtur
    gtur Posts: 13 Forumite
    Well seeing as the company should not have actually processed the card for that amount, she is despuite with them as well, but they are having nothing to do with the charges she has incurred.

    My question is, Can visa electron card transactions be proccessed if you do not have the money in your account?
  • withnell
    withnell Posts: 1,629 Forumite
    It's not the card type that affects whether it's possible to go overdrawn, it's the account it's linked to. Many people seem to think that cos their electron card they got at 16 wouldn't let them go overdrawn that it won't go overdrawn when they pass 18!
  • sutton111
    sutton111 Posts: 6,302 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    gtur wrote: »
    Well seeing as the company should not have actually processed the card for that amount, she is despuite with them as well, but they are having nothing to do with the charges she has incurred.

    My question is, Can visa electron card transactions be proccessed if you do not have the money in your account?

    Mainly no but in certain respects it can, one i know about is Sky, my Mum had a Visa Electron on her old bank account with Halifax and she was a few pounds light for Sky but the transaction still got authorised.
  • rb10
    rb10 Posts: 6,334 Forumite
    gtur wrote: »
    Well seeing as the company should not have actually processed the card for that amount, she is despuite with them as well, but they are having nothing to do with the charges she has incurred.

    Just as she should not have presented her card to the company for that amount, if she didn't have that amount in the account. And she must have known it, if it put her £500 overdrawn. That's a significant amount.
  • hippey
    hippey Posts: 849 Forumite
    Be careful not to mix up Visa Electron rules with the bank account facilities.

    Visa Electron is an Electronic use card only, meaning it must be processed electronically and an authorisation given everytime from the aquirer. It will always be forced online to obtain this as any other method is a 'decline' state.

    BUT

    The customers bank is the one who 'allows' the transaction and this would depend on the account type, some accounts will have a limit to allow transactions to be processed even though the customer does not have the required cleared funds.In all it really is the customers responsibility to ensure the money is there when the amount is debited a few days later.
    These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!

    I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!
  • gtur
    gtur Posts: 13 Forumite
    rb10 wrote: »
    Just as she should not have presented her card to the company for that amount, if she didn't have that amount in the account. And she must have known it, if it put her £500 overdrawn. That's a significant amount.

    She didn't! You misunderstand, she never presented the card for that amount, they took that amount, they were not actually supposed to take anything, the lady on the phone got it wrong, she was phoning to give details to setup a DD and they proccessed a card payment, granted she should not have given out her card details, but she did, they took over £1000 and she only had £500 odd in that account, hence the reason she has now gone £500 O/D
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