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policies4less

IT_nerd
IT_nerd Posts: 442 Forumite
in Insurance & life assurance
What the hell? I phoned them up and they said there was a star next to where it says "Drive any car".
But there obviously isn't.
They shouldn't show a tick if they know you're not old enough to be eligible for it.
I looked through all their policy wordings and it said NOTHING about having to be over 25.

http://i34.tinypic.com/241jl2e.png

That's a print screen of the options I got after I clicked "Buy now" at moneysupermarket.
As you can see, no star. Only says "When eligible" which is why I looked through all the policies:
https://www.policies4less.co.uk/pdfs...ed_version.pdf
https://www.policies4less.co.uk/pdfs...nce_Policy.pdf

on their site and it doesn't mention a thing.

I'm so angry. I contacted trading standards about this and they advised I write a letter to them.
They shouldn't be able to charge you £60 odd more worth of premium so you can drive any car, then not honour the contract.

Policies4less are shit.
Savings
£14,200 with £1100 M.I.A. presumed dead.
«1

Comments

  • IT_nerd
    IT_nerd Posts: 442 Forumite
    Hmmm, anyone actually heard/used policies4less.co.uk?
    Savings
    £14,200 with £1100 M.I.A. presumed dead.
  • IT_nerd
    IT_nerd Posts: 442 Forumite
    What the hell? I phoned them up and they said there was a star next to where it says "Drive any car".
    But there obviously isn't.
    They shouldn't show a tick if they know you're not old enough to be eligible for it.
    I looked through all their policy wordings and it said NOTHING about having to be over 25.

    http://i34.tinypic.com/241jl2e.png

    That's a print screen of the options I got after I clicked "Buy now" at moneysupermarket.
    As you can see, no star. Only says "When eligible" which is why I looked through all the policies:
    https://www.policies4less.co.uk/pdfs/P4L_Key_Facts_amended_version.pdf
    https://www.policies4less.co.uk/pdfs/P4L_Motor_Insurance_Policy.pdf

    on their site and it doesn't mention a thing.

    I'm so angry. I contacted trading standards about this and they advised I write a letter to them.
    They shouldn't be able to charge you £60 odd more worth of premium so you can drive any car, then not honour the contract.

    Policies4less are shit.
    Savings
    £14,200 with £1100 M.I.A. presumed dead.
  • IT_nerd
    IT_nerd Posts: 442 Forumite
    Can a mod please move this to "Insurance & Life Assurance"
    It will get more views. Thanks.
    Savings
    £14,200 with £1100 M.I.A. presumed dead.
  • jo_b_2
    jo_b_2 Posts: 7,120 Forumite
    1,000 Posts Combo Breaker
    IT_nerd wrote: »
    Can a mod please move this to "Insurance & Life Assurance"
    It will get more views. Thanks.

    I've moved the thread over to the Insurance board for you. :)
  • IT_nerd
    IT_nerd Posts: 442 Forumite
    Thanks!

    So anyone know what I should aim for with my letter? A refund or the policy I signed up for.
    Really I just want what I paid for.
    Savings
    £14,200 with £1100 M.I.A. presumed dead.
  • anniecave
    anniecave Posts: 2,490 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    so what - they allowed you to add on "drive any car" on to the policy for an additional premium but then say you can't because you are not over a given age?
    I would ask for a refund on the addition premium (without any admin charges) and ask for an apology and compensation. Sounds like their website has a problem!
    If it's an age thing then I wouldn't guess they will budge on covering you for the drive any car, but you could ask for that first and say if they can't honour that then you want the refund on the additional premium etc as per my paragraph above.
    Indecision is the key to flexibility :)
  • IT_nerd
    IT_nerd Posts: 442 Forumite
    Really I want the cover I signed up for. That's the reason I picked them.
    And yes, they allowed me to buy cover I was not eligible for.
    I think I'm going to ask them to honor what they originally had me pay for. If that doesn't work then I will just ask for a refund of the difference.
    If that still doesn't work then I will gladly point out that this thread is about the 4th result on google for "Policies4less"...
    Savings
    £14,200 with £1100 M.I.A. presumed dead.
  • RobertoMoir
    RobertoMoir Posts: 3,458 Forumite
    Part of the Furniture Combo Breaker
    It does say "subject to eligibility" for the "drive any cars" thing. Did you not query this? Reading through the published documents isn't the same thing as checking properly. If some part of a policy is central and it has unexplained conditions attached to it then always check these out before purchasing.

    I recently purchased house + contents insurance over the internet but had a few queries, I rang up and explained that I was happy to buy but needed my queries answered first, and got the info I needed that way.
    If you don't stand for something, you'll fall for anything
  • IT_nerd
    IT_nerd Posts: 442 Forumite
    I know that now.
    But I went through the section in the PDF labled "Full policy wording" and checked in there, and every other document on their site..
    It said nothing about having to be over 25, just a load of stuff about how you're only covered for third party on the other persons car.
    It seems logical to me that they would put at least some mention of having to be over 25 somewhere on their site.
    I thought that when they said "subject to eligibility" they meant it would only be third party.
    I'll write this letter and keep you updated. I'm not sure if I should just cancel now. There's another post about this company on this forum. They seem quite unprofessional.
    Savings
    £14,200 with £1100 M.I.A. presumed dead.
  • rob-s_3
    rob-s_3 Posts: 1 Newbie
    I have been with policies4less for 5 months and despite loads of phone calls I am still waiting for my insurance certificate. I cannot tax or drive my car because of their incompetence. They are hopeless
This discussion has been closed.
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