Help with Land Line Please

Hello,

I had a landland installed by The Post Office (they arranged for BT openreach to come out an install the line) 6 weeks ago. I was given my phone number and showed that it worked by the engineer. Since then i tried to buy the Tiscali Internet and line rental package. After 3 weeks, i had not heard anything from them, so i phoned to see what was going on.

I was told that because I didnt have a BT line, they couldn't set me up. I decided to cancle with them, as they had no intention of telling me any of this. and i found there customer service appalling. Anyway, i phoned the Post office, who couldnt confirm if the telephone number they had given me, was actually for my line or not. At this point i had tried ringing the number, it rings when you call it, but when you plug a phone in to the line nothing happens.

I have been informed by several internet providers, that my phone number is registered as a cable, not BT Line. I cant even get cable in my area. After 1 1/2 hours on the phone yesterday, i was told to phone back the post office today before 6pm so they could contact openreach to sort out the problem with them.

I am now confused on two points, if i cant get cable, how do i have a cable line and have been given the wrong telephone number? But either way my line doesnt appear to work, so i cant test to see if i have the right number.

Has this ever happened to anyone before? What do you think the likely outcome might be? I am due to start working from home on Monday! Argh!