A funny lloyds TSB tale

[Deleted User] · 28 August 2008 at 12:27AM

http://news.bbc.co.uk/1/hi/england/hereford/worcs/7585098.stm

I've highlighted the part where I literally lauged out loud :rotfl:

A man who chose "Lloyds is pants" as his telephone banking password said he found it had been changed by a member of staff to "no it's not".

Steve Jetley, from Shrewsbury, said he chose the password after falling out with Lloyds TSB over insurance that came free with an account.

He said he was then banned from changing it back or to another password of "Barclays is better".

The bank apologised and said the staff member no longer worked there.

Mr Jetley said he first realised his security password had been changed when a call centre staff member told him his code word did not match with the one on the computer.

"I thought it was actually quite a funny response," he said.

I tried 'Barclays is better' and that didn't go down too well either
Steve Jetley

"But what really incensed me was when I was told I could not change it back to 'Lloyds is pants' because they said it was not appropriate.

"I asked if it was 'pants' they didn't like, and would 'Lloyds is rubbish' do? But they didn't think so.

"So I tried 'Barclays is better' and that didn't go down too well either.

"The rules seemed to change, and they told me it had to be one word, so I tried 'censorship', but they didn't like that, and then said it had to be no more than six letters long."

'Very disappointing'

Mr Jetley said he was still trying to find a suitable password which met the conditions.

He said his dispute with the bank started over some travel insurance, but that issue had been dealt with by managers independently.

A statement released by the bank said: "We would like to apologise to Mr Jetley.

"It is very disappointing that he felt the need to express his upset with our service in this way. Customers can have any password they choose and it is not our policy to allow staff to change the password without the customer's permission.

"The member of staff involved no longer works for Lloyds TSB."

RubyBish · 28 August 2008 at 9:30AM

On a serious note, their telephone password security is badly flawed. I think they need to review it so passwords are setup directly by the customers using the telephone keypad (like a txt msg).

edda · 28 August 2008 at 9:59AM

2nd serious note: What happened to the assurance that employees cannot see all your password? For security, they assure customers that they only know the letters that are prompted for.

Paul_Herring · 28 August 2008 at 10:20PM

IIRC, Lloyds ask for whole password and 2 of 6 of your 'security number.'

ukmike · 29 August 2008 at 12:41AM

IIRC, Lloyds ask for whole password and 2 of 6 of your 'security number.'

Are you talking about phone banking or online banking?

Paul_Herring · 29 August 2008 at 12:50AM

ukmike wrote: »

Are you talking about phone banking or online banking?

Phone banking of course. I don't deal with employees with online banking

(I could be wrong with the bank of course - I have accounts with so many, but rarely deal with CS staff. And since I use eWise for my online banking, I couldn't tell you what any particular bank uses for login credentials.)

edda · 29 August 2008 at 9:49AM

Paul_Herring wrote: »

IIRC, Lloyds ask for whole password and 2 of 6 of your 'security number.'

I've only ever been asked for 2 characters from my password on phone banking - this is a business account. Last time I rang was only just over a week ago.

I know that Lloyds is changing its system at the moment though and I will be given (or have to give them) some additional security info in the near future.

dag_2 · 29 August 2008 at 11:33AM

On a serious note, their telephone password security is badly flawed. I think they need to review it so passwords are setup directly by the customers using the telephone keypad (like a txt msg).

Splitting hairs here, but if it's possible for someone to eavesdrop on the line, then dialled numbers aren't really any more secure than anything you say with your voice. Think about it: the process of harvesting of DTMF codes that are sent down a tapped line is far more easily automated than interpreting the things people say with their voices. So it's wrong to assume that DTMF codes are more secure than the spoken word.

I concede it may be true that a casual eavesdropper is more likely to understand the spoken word than DTMF codes, but for the serious hackers who are out to get millions of passwords rather than just one or two, it's the other way round.

Personally I think that the most secure telephone system might use a combination of spoken and dialled information to authenticate; it wouldn't rely entirely either on one or the other.

pappyon · 6 August 2010 at 12:57PM

Advice needed here.

I just discovered on accessing my online banking account that a member of staff at my local LLoyds TSB moved a large sum of money from my current account to an online savings account I have without my knowledge or consent.

I had just transferred this money from another online account to cover a cheque I had drawn to pay for an AA Online Saver account, which if I had not discovered this would have meant there would have been insufficient funds to cover this payment.

Apart from this there was only £600 left in my current account. What if I had been going on holiday abroad and intended to use my debit card, or wanted to pay for something costing over £600. I would have ended up with a red face to say the least!

My question is have they the right to do this, and if not can I claim compensation for the inconvenience and upset this has caused me?

alanq · 6 August 2010 at 1:14PM

When typing into a Google search request box recently one of its first suggestions to search for was something to the effect that "x are useless so-and-sos". On investigation there were many stories about someone who had changed their name by deed poll and forced an organisation with which they were in dispute to issue them with a cheque stating something to the effect that they were "useless so-and-sos". It seemed to be genuine rather than just an urban myth. Does anyone recognise the story?

Update:
This isn't it but the same idea.
http://www.dailymail.co.uk/travel/article-1284616/Bride-Austin-Kettle-changes-I-Hate-Thomas-Cook-booking-fee-row.html

exel1966 · 6 August 2010 at 1:42PM

The Daily Mail. It must be true ! :rotfl::rotfl::rotfl:

A funny lloyds TSB tale

Comments

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free