Poor coverage from easyMobile

yorkshire_flyer · 28 October 2005 at 1:56PM

This is a cautionary tale about changing to easyMobile. About 6 weeks ago after much research, I changed providers from Virgin to easyMobile to reduce my costs. As both operate a virtual network over T-mobile and the easyMobile customer service seemed good, I changed. However, the coverage has been abysmal since I transferred. easyMobile has far less coverage, I even borrowed a virgin mobile and compared the two in various locations and the difference was striking. Virgin 5 out of 5 bars easymobile 0/5.

Despite contacting Ofcom, the telecoms regulator (who said they hadn't heard of easyMobile and did I have some contact details!) I haven't got any further. I believe there must be some sort of hierarchy system in place with easyMobile at the bottom of the pile. Has anyone any thoughts on this?

P.S. Today I received by PORT number and picked up a cracking cashback contract deal from O2 via the https://www.onecompare.com website.

easyMobile.com_support · 10 January 2006 at 7:59PM

easyMobile.com's Code of Practice has been approved by Ofcom for the purposes of Section 2 of the Communications Act 2003 and can be viewed on our website.

We use T-Mobiles network which covers 99% of the UK population; it would be helpful to know more about where and when in the UK this occurred so that we can investigate this further.

mtm990553 · 10 January 2006 at 9:25PM

Yorkshire Flyer: I'm afraid there is no 'heirarchy system in place' when it comes to MVNOs. Your experience with Virgin/easyMobile can surely only be a fabricated diversion from the truth. The coverage will be identical. The information sent from your Subscriber Information Module card will ensure that the coverage you receive is the same for both of these MVNOs. T-Mobile will confirm this.

My guess is that you simply don't like easyMobile. Wouldn't that just be easier to say rather than posting the nonsense I have just read?

utilitybroker · 10 January 2006 at 9:37PM

Shame that Easymobile did not let sleeping dogs lie,instead of digging post out of the wardrobe.

yorkshire_flyer · 10 January 2006 at 9:57PM

I actually carried out the testing in the most scientific and fairest way I could, using identical Nokia phones, one containing a Virgin sim the other an easyMobile sim. I worked for BT for 7 years so have some insight into phone technology. I merely reported my findings on this site. I don't have an axe to grind against easyMobile; in fact I am still a great fan of Stellios and the easy group. I would rate the easy Mobile customer service 8 out of 10 and would rate easyJet equally highly.
To sum up I have no grudges against the firm, but there was definitely a distinct difference in the quality of coverage in the areas I used my phone and I suggested a possible explanation.

JPR · 10 January 2006 at 10:25PM

Sorry - a bit off topic but what is the most irritating part of easyMobile's otherwise pretty good service is the stupid little "tax" they insist on charging if you don't use their service enough. It makes it impossible to recommend to anyone just wanting a basic service or emergency phone. Why would they go out of their way to do this? Surely they could absorb the costs????

espresso · 10 January 2006 at 10:37PM

yorkshire_flyer wrote:

I actually carried out the testing in the most scientific and fairest way I could, using identical Nokia phones, one containing a Virgin sim the other an easyMobile sim.

Balderdash and piffle - using identical phones is not very scientific at all. What if one of the handsets was deaf? i.e. not as sensitive.

:rotfl:

yorkshire_flyer · 11 January 2006 at 6:23PM

I did think of this and swapped the sim cards over half way through the test. But the same result happened.

easyMobile.com_support · 16 February 2006 at 1:14PM

JPR wrote:

Sorry - a bit off topic but what is the most irritating part of easyMobile's otherwise pretty good service is the stupid little "tax" they insist on charging if you don't use their service enough. It makes it impossible to recommend to anyone just wanting a basic service or emergency phone. Why would they go out of their way to do this? Surely they could absorb the costs????

We introduced the minimum usage charge to support our commitment to all of our Customers by ensuring that we can keep our call costs to a minimum without having to recover revenue lost on inactive accounts. This is in line with our "Transparent Pricing" policy.

mand1_3 · 16 February 2006 at 7:37PM

easyMobile.com_support wrote:

We introduced the minimum usage charge to support our commitment to all of our Customers by ensuring that we can keep our call costs to a minimum without having to recover revenue lost on inactive accounts. This is in line with our "Transparent Pricing" policy.

Well I cancelled all 3 of my family accounts because of it!!!!

redux · 16 February 2006 at 7:49PM

Actually, my comprehension skills are awry. It sounds like the exact opposite; this is recovering revenue from inactive accounts.

Poor coverage from easyMobile

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