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Is anyone on Orange Broadband having problems viewing websites?

Mr_Gordon_2
Mr_Gordon_2 Posts: 510 Forumite
Part of the Furniture Combo Breaker
in Techie Stuff
Is anyone on here having problems viewing websites through their Orange Broadband connection?

Since early yesterday I've been unable to access my email or several websites, namely:
www.hmv.co.uk
www.waterstones.co.uk
http://webmail.tesco.net
www.virgintrains.co.uk (anything beyond the first page, when submitting a search)
also, www.firstgreatwestern.co.uk and the other rail sites I've tried.

I've called a friend who's also on Orange and he has the same issues, as do some others on the vnunet forums.

http://forums.vnunet.com/thread.jspa?messageID=991064&#991064

They've been having problems with the iTunes store.


I'm able to log onto these sites through my mobile phone over 3G so they aren't down, just not through my broadband connection.

Would be interested to know if others with Orange are able to get to any of these sites, or if they are having trouble with other ones.
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Comments

  • clairewp
    clairewp Posts: 152 Forumite
    Mr_Gordon wrote: »
    Is anyone on here having problems viewing websites through their Orange Broadband connection?

    Since early yesterday I've been unable to access my email or several websites, namely:
    www.hmv.co.uk
    www.waterstones.co.uk
    http://webmail.tesco.net
    www.virgintrains.co.uk (anything beyond the first page, when submitting a search)
    also, www.firstgreatwestern.co.uk and the other rail sites I've tried.

    I've called a friend who's also on Orange and he has the same issues, as do some others on the vnunet forums.

    http://forums.vnunet.com/thread.jspa?messageID=991064&#991064

    They've been having problems with the iTunes store.


    I'm able to log onto these sites through my mobile phone over 3G so they aren't down, just not through my broadband connection.

    Would be interested to know if others with Orange are able to get to any of these sites, or if they are having trouble with other ones.



    hi am having same problem, on orangeproblem.co.uk there are lots of people having same problem. I have phoned tech supp and they say they are aware of problem, and that there is a fault on one of their servers , and to give them 24 hours .Seems to have been happening since thursday.

    claire
  • 24MKshopper
    24MKshopper Posts: 202 Forumite
    Definitely must be Orange then!! We've had nothing but problems with them. Do you have to keep ringing them to reset your livebox aswell at 50p a min at least once a month,customer service isn't much good.
  • b33r
    b33r Posts: 905 Forumite
    Part of the Furniture 500 Posts
    Ha, orange, well there's your problem :p

    As it is certain websites I would guess a DNS issue.

    Do you have a router?

    If so try inputting oranges DNS servers manually which from a quick Google are apparntly:
    195.92.195.94
    195.92.195.95
    but don't quote me on it.
  • Mr_Gordon_2
    Mr_Gordon_2 Posts: 510 Forumite
    Part of the Furniture Combo Breaker
    It's good (in a way) to hear this isn't just a few users. Been having a look on OrangeProblems and they have mentioned DNS settings a few times along with alternative ones to try.
    24MKshopper wrote: »
    Definitely must be Orange then!! We've had nothing but problems with them. Do you have to keep ringing them to reset your livebox aswell at 50p a min at least once a month,customer service isn't much good.


    For customer services, a number listed on OP is 0845 6717125 which is local rate. I've never used this one myself so I'm not sure if it is still current or not. Months ago when I had lots of trouble getting a connection working with Orange I just called 150 from my Orange mobile and selected broadband from the menu, that call is free. I object to paying for customer services to start with, and even more if they are useless.

    To reset your livebox, I guess you mean disconnecting it and reconnecting it? You can log into the router from within Internet Explorer by typing in 192.168.1.1, then 'admin' for both the username and the password, then do it from there. There's also a reset button on the router itself I think which does a factory reset, I did this once before.
  • bockster
    bockster Posts: 448 Forumite
    yes, i was having problems with orange email and certain other sites,
    seems o.k. again as of now.
    Please note, we've had to remove your signature because it was sh*te!
  • Mr_Gordon_2
    Mr_Gordon_2 Posts: 510 Forumite
    Part of the Furniture Combo Breaker
    There seem to be the ocasional report of everything working again for a few, but nothing for others.

    I still can't access any of the sites tonight.
  • System
    System Posts: 178,414 Community Admin
    10,000 Posts Photogenic Name Dropper
    I rang phones4u and a prerecorded message said something about Orange. I didn't pay too much attention as I was only interested in vodaphone.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Mr_Gordon wrote: »
    There seem to be the ocasional report of everything working again for a few, but nothing for others.

    I still can't access any of the sites tonight.

    If it is an Orange DNS problem, use OpenDNS which is completely independent here.

    Only takes a couple of minutes to set up.

    :cool:
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Februarycat
    Februarycat Posts: 1,395 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I had problems Thurs and Friday with Orange could not receive any e mails and then certain websites could not get onto, but it seems ok here today.
  • clairewp
    clairewp Posts: 152 Forumite
    Februarycat wrote: »
    I had problems Thurs and Friday with Orange could not receive any e mails and then certain websites could not get onto, but it seems ok here today.


    How about posting where you are and whether you have still got problems
    i am in north kent and still having problems.
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