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Virgin profiting from service out?
Jolly_Roger
Posts: 444 Forumite
in Techie Stuff
How crazy is this? Virgin.net's email service has been down since 9.20 Saturday morning. The Services page on the Virgin home page simply says that the service is running either slowly or erratically. Today, two days following the service out, I phoned the premium rate 0906 help line, where I was told that I would have to wait AT LEAST another day before the service is back on line and that this problem is affecting 17,000 people. I asked why Virgin hadn't put a notice relating to this on their website, thereby saving customers the cost of having to dial a premium rate number to find out. The guy on the other end of the line had no idea why they hadn't!!
Virgin is clearly therefore profiting from its own inability to provide a secure email service by making us pay to find out.
Or am I mad?
Virgin is clearly therefore profiting from its own inability to provide a secure email service by making us pay to find out.
Or am I mad?
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Comments
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No, if they are going to have downtime for that long they should advertise it, if they are admitting to it on the phone!
I anticipate they will lose popularity because of this - imagine businesses running off Virgin.I don't believe and I never did that two wrongs make a right0 -
Imagine being a journalist awaiting some vital information for an upcoming deadline! (That's me, by the way!)0
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If you check the Virgin website Customer Zone / Contact Us page you will find a freephone number for service status - 0800 052 4329
Option 1 for recorded message, option 2 to speak to someone0 -
Thanks DK. I listened to the oh so cheerful message; what a nice lady! The team are on the job and are fixing it fast.
Anybody out there like to speculate why it is taking them three days to correct the problem?
The last major service out was because passwords on some accounts had been compromised, whatever that means...0 -
For any real business or professional purpose you should own a domain, and have emails to me@mydomain.com routed to your usual Virgin inbox. If there is any serious email outage, you log into your domain management and have the mails sent to me@yahoo.com instead.
Done.0 -
For any real business or professional purpose you should own a domain, and have emails to [EMAIL="me@mydomain.com"]me@mydomain.com[/EMAIL] routed to your usual Virgin inbox. If there is any serious email outage, you log into your domain management and have the mails sent to [EMAIL="me@yahoo.com"]me@yahoo.com[/EMAIL] instead.
Done.
Agree with this. Also, you are paying for a residential service, if you want business SLA's, then you need to pay for a business service.Gone ... or have I?0 -
Also, use dial-up service as a backup to broadband (which is why I have broadband with Virgin but landline with BT - when I trialled a Virgin phone line, it went down at the same time as BB!).0
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i think their email service is quite appalling: there is no Sent Items box for a start. Also, their 'View Bills Online' [telephone billing] never seems to work.BLOODBATH IN THE EVENING THEN? :shocked: OR PERHAPS THE AFTERNOON? OR THE MORNING? OH, FORGET THIS MALARKEY!
THE KILLERS :cool:
THE PUNISHER :dance: MATURE CHEDDAR ADDICT:cool:0 -
free4440273 wrote: »i think their email service is quite appalling: there is no Sent Items box for a start. Also, their 'View Bills Online' [telephone billing] never seems to work.
How do you mean there is no "Sent Items box"? If I log onto their webmail I get a sent items folder.It's my problem, it's my problem
If I feel the need to hide
And it's my problem if I have no friends
And feel I want to die0 -
For any real business or professional purpose you should own a domain, and have emails to [EMAIL="me@mydomain.com"]me@mydomain.com[/EMAIL] routed to your usual Virgin inbox. If there is any serious email outage, you log into your domain management and have the mails sent to [EMAIL="me@yahoo.com"]me@yahoo.com[/EMAIL] instead.
Done.
That sounds a bit of a round about the houses way of doing things. An easier, but slightly costier solution, would be to buy a doman with hosting facilities and your own POP mail facilities. They will all come with webmail too, this avoiding unreliable services all together.
I pay £65 a year for my domain, webhosting and mail and any problem I have had has been sorted within two hours.0
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