Pigsback - Free Gifts for Clicks - Newbies Please Read the First Post!!

General Questions

How do I contact Pigsback?

Email address; [EMAIL="postmaster@pigsback.com"]postmaster@pigsback.com[/EMAIL]
Email queries should be answered within 1 working day.

Phone Number: 0207 287 2408

How long does it usually take to receive points?
It depends on the retailer / sign up offer. It can be anywhere from 24 hours to a month. If you go to the retailer / sign up page on Pigsback there should be a list of Terms and Conditions at the bottom, which will tell you how long it will take for your Piggy Points to be credited. Also, when it states 14 day, for example, in the Term and Conditions, that normally mean 14 working days.

Is it possible to open more than one account per address?
Yes, everyone in a household can have their own Pigsback account as long as they have their own email address, mobile phone number and are over 15, but you can’t / shouldn’t open more than one account per person.
Also, each person is supposed to do their own clicks - accounts have been suspended before when patterns of clicking have indicated one person doing everybodies.

I can’t log in to Pigsback. What should I do?
If more than one person in your house uses Pigsback the first thing to do is to clear your cookies then try logging in again and see if it works.
If you are still not able to log in, Pigsback may have suspended your accounts. They do this if they think one person has multiple accounts. To get your account, and any others in your household reinstated you need to contact Pigsback, and they will ask for proof of ID of everyone in the household who has an account.

How do I delete my cookies?
Intructions for Microsoft Windows 98 and later

1. Quit Internet Explorer and quit any instances of Windows Explorer.
2. In Control Panel , double-click Internet Options.
3. On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
4. Click OK.

Instructions for Firefox

1. Open the Tools menu.
2. Select Options.
3. Select the Privacy to open sub-menu.
4. Click the View cookies item.
5. Select one or more cookies you want to remove and click "Remove Cookie". Clicking "Remove All Cookies" will delete all cookies.

How do I take a screenshot?
1. Press the Print Screen key on your keyboard. It may be labelled [PrtScn].
2. Open an image editing program, such as Microsoft Paint.
3. Go to the Edit menu and choose Paste.
4. If prompted to enlarge the image, choose Yes.
5. Go to the File Menu and choose Save As.
6. Navigate to the folder where you want to save the image.
7. Type a file name for the image.
8. Select a file type.
9. Click the Save button.

Why should I take screen shots?
Sometimes Pigsback fail to credit Piggy Points that are due, either for a sign up or for a shop and earn transaction. If this happens Pigsback will normally manually adjust the points for you so you don't lose out, but they will ask for proof that you signed up / followed the Pigsback link / completed the transaction. It is therefore worthwhile taking screenshots of all the transactions you make on Pigsback, as well as keeping the relevant emails, until your Piggy Points have been credited so that you will have further proof to send to Pigsback if there is any dispute regarding your transaction.


Clickthroughs / CT’s

What is a clickthrough?
It’s an advert on your homepage with a purple border saying 10 points, which you get straight away by clicking on it.

A clickthrough looks like this;
When do new clickthroughs appear?
Clickthroughs appear every Monday, or Tuesday it’s a Bank Holiday.

Why am I not getting any clickthroughs?
The first thing to do is to check that all your categories of interest are ticked – do this by going to ‘My Account’, then to ‘My Categories of Interest’.
Also the number of clickthrough does seem to go up and down on a weekly basis. Finally, the longer you have been a member, the less likely it is that you will be getting lots of clickthroughs.

Shop and Earn

Most common shop and earn pages;
Tesco: http://www.pigsback.com/offers/575248361/default.asp
Boots: http://www.pigsback.com/offers/317161202/default.asp

If I order something from Tesco through Pigsback, will I still get club card points?
Yes, you will still get your club card points.

Do any of the retailers on Pigsback accept Paypal?
Boots now accepts Paypal.

Does my Tesco’s email address need to be same as my Pigsback email address?
Yes.

"Can I get the ebay points if I sign up with a different address from my Pigsback one?"
This is a bit of a tricky question. The terms and conditions state the following;
Terms and Conditions
-PiggyPoints will only be credited if you start the registration process from this page and you make a bid within 30 days of registration.
-Your bid must also originate from Pigsback.com.
-Offer open to Pigsback.com members only.
No mention of your email address. To be on the safe side I would definately use the same email address as your Pigsback account, but if you have already signed up with a different email address and haven't recieved your points, I would refer Pigsback to the T&C and try and argue your case.

Validation Codes / Mobile Phone

Why are they asking for my mobile phone number?
Pigsback only ask for your mobile number the first time you order a reward.
It is to try and ensure that people do not open more than one Pigsback account.

What should I do if I don’t have a mobile phone?
The best thing to do is to email Pigsback and explain the situation. They are normally very understand and should resolve the problem for you.
Another option is to ask a friend / relative etc. if you could have the validation code sent to their mobile. Be aware that this will not work if that person is already a member of Pigsback and has used the same phone number to validate their own account. Also, be aware that if you then refer this person to Pigsback, they will then not be able to use their own phone number to validate their own account as you will have already used it.

Refer a Friend

How do you refer a friend?
On the home page at the bottom right corner is an Invite your friends section. Click on the link, then enter the names and email addresses of your friends.
Once you’ve referred a friend, try and make sure they click on the Click here to Register >>" button right at the bottom of their email, rather than the other three times the email mentions pigsback.com - see below for an example email. If they don’t, there’s a good chance the referral won’t be tracked, and you won’t get the referral points.



Once I’ve referred a friend, how long does it take for my points to be added?
Your points should be added the day after your friend claims their first reward. BE WARNED, lots of people have had problems getting their referral points credited from Pigsback. Make sure your friend clicks on the right link in the email.

Rewards / Vouchers

When can I order my first reward? / Why does it say 'this reward will be available in x days?
You are only able to order a reward once you have been a member for 10 days. If you go to the Rewards section before this, it will tell you how many days you have left till you can order your first reward.

How do I order a voucher?
1. Sign into Pigsback and go to ‘Rewards’
2. Select the reward you want to order then click ‘Select Items’
3. Click ‘View: My Selections’
4. If this is your first reward, enter your Mobile Number and then your Validation Code
5. Click ‘Order Selected Items’

Can you save your points up to £100, for example, or do you have to cash them every time you get £10?
You can save them up but only for 12 months as the points expire after that if you haven’t used them. However, you also run the risk of Pigsback putting up the number of points needed to claim a voucher, some vouchers used to be 1150 points instead of 1000.

How long does it take for vouchers to arrive?
Vouchers should arrive within 14 days.
Electronic vouchers for CD-Wow; you should receive an e-mail within 3 days telling you your voucher is available. The best thing to do is to sign onto your pigsback account, click on rewards, then choose "Collect Rewards" from the left hand side - you should find the code for their voucher there.

Where can I use the Theatre vouchers?
There is a list of participating theatres on the following website;
http://www.theatretokens.com/
They can also be used as part payment for theatre breaks with Superbreak.
You can also exchange Theatre Tokens for tickets for London theatres at the tickets ticket booths in either Leicester Square or Canary Wharf

Can you use Boots vouchers to top-up mobile phones?
Yes, you can top up mobile phones using vouchers.

Can you use more than one voucher per transaction?
Yes. You can use as many vouchers as you want per transaction.

Do you get change from vouchers?
Most places will put any change you are due onto a gift card for you to spend the next time you shop there. The only ones that do not give change are Leisure vouchers. John Lewis generally gives you cash rather than vouchers/gift card as change.

Where’s my €2 Rehab Bingo voucher? / My friend who cashed in her points for a rehab bingo voucher, has not yet received that but received an email saying thank you for your donation to charity! She didn't do this and it shows in her piggybank a voucher for rehab bingo! What should she do?

If you use your Piggy points for a Rehab Bingo voucher, the amount will be credited straight to your Rehab Bingo account. Also, Rehab Bingo is a charity / non-profit making site, and a portion of your deposit goes to charity, so you will recieve an email from Pigsback thanking you for your donation. Don't worry, your €2 will still be deposited in your Rehab Account.

What’s happening with Leisure Vouchers? I’ve heard they are being stopped.
Please note that Leisure Vouchers are scaling down their operation and Leisure Vouchers will no longer be available to buy from April 30th 2007. This does not affect where you can spend the vouchers and all Leisure Vouchers purchased now or in the past can still be spent in the same way as usual.
http://www.leisurevouchers.co.uk/

What’s the website address for red letter days which you can use leisure vouchers to pay for?
http://www.redletterdays.co.uk/Home

How do I use Travel Inn vouchers?
Travel Inn vouchers can be used the same as cash; you just present them over when it’s time to pay.

I have some Leisure Vouchers am I able to use these to order wine with Laithwaites?
Yes. Leisure vouchers are a cash payment vouchers so we ask that you send us your order by post enclosing the vouchers. Please contact us to receive a catalogue and order form.

Jackpots

Why can’t I place a bet on the jackpot?
You have to have been a member for at least 10 days, and you also need to have claimed your first reward in order to bet on the Pigsback jackpots.

Reviews / Tips

Why hasn’t my review / tip been published?
There seems to be no logic to the way Pigsback selected reviews or tips. There doesn't to appear to be any schedule for when they update them either. Some people get lucky and some don’t unfortunately.

Thanks for the new thread heather

Just had 2 CTs - Lightspeed and Sky.

Hopefully the 3rd one (as we seem to be getting 3 a week) will be up shortly.

At least the Visit London quiz has been giving out 10 points a day :T

Just had a lovely response from Pigsback about the Boots vouchers. They have been out of stock, and are waiting on a delivery. They will fullfill the orders as soon as possible.

Hope that helps!

Suzyxx