'Teaching BA an expensive lesson!...' blog discussion

Former_MSE_Lawrence · 15 June 2007 at 11:21AM

This is the discussion to link on the back of Martin's 'Teaching BA an expensive lesson! Consumers shouldn't be treated this way.' blog. Please read the blog first, as the discussion follows it.

Read Martin's "Teaching BA an expensive lesson! Consumers shouldn't be treated this way.
" Blog

Heinz · 15 June 2007 at 1:58PM

So, BA has a 'reimburse' policy does it?

Reimburse what though? Actual costs (£60 taxi fare plus postage)?

Or the real cost - £60 taxi fare plus postage, plus 'sorry for the inconvenience goodwill payment, plus recompense for the time filling in their complaint form?

I think I can guess.

hollydays · 15 June 2007 at 2:05PM

Found myself in a situation with BMI once.At a UK hotel we had been placed in and the Police had to be called because the crowd were deemed to be getting angry,(by the plain clothes BMI person in the crowd not there to help just to protect its snooty staff should we revolt) they WERE angry ,simply because no one was informing us what was HAPPENING- a 24 hour long haul cancellation due to a technical fault.SO right what you say about Customer Service.I tried to get this compensation-its easier said that done,trust me,as many others have found.

Would be really nice if the item by Martin on getting compo back from airlines was updated ie that its virtually impossible to get airlines to abide by it,last question i posted in March asking if anyone had actually got compensation-no replies as yet-what does that tell you.Eu laws are not working. I contacted BMI who told me they had never heard of the Eu regulation-unlikely wouldnt you think?Airline rage rant over.

churchmouse_3 · 15 June 2007 at 6:31PM

Tip; Keep your video camera in your hand luggage, then when you have problems along the way ,film it and inform the unhelpful numpty behind whatever desk that you are sending this to BBC s Watchdog programme... No-one likes bad publicity. Its a shame that your crews camera gear was in the delay you could have a whole new programme on airport aggrevations.
Mind you when a pal of mine was in the queue for lost or delayed baggage he did the same as you and informed others behind him that was little hope of getting it back that evening and was promptly arrested , as the police took him away he asked what the charges were and as they could not answer he calmly walked away !! ok he also told them where to go ** }
Maybe BA actually stands for Baggage Auctioneers..

cashflow · 15 June 2007 at 10:37PM

churchmouse wrote: »

Tip; Keep your video camera in your hand luggage, then when you have problems along the way ,film it and inform the unhelpful numpty behind whatever desk that you are sending this to BBC s Watchdog programme... No-one likes bad publicity. Its a shame that your crews camera gear was in the delay you could have a whole new programme on airport aggrevations.
Mind you when a pal of mine was in the queue for lost or delayed baggage he did the same as you and informed others behind him that was little hope of getting it back that evening and was promptly arrested , as the police took him away he asked what the charges were and as they could not answer he calmly walked away !! ok he also told them where to go ** }
Maybe BA actually stands for Baggage Auctioneers..

========================================================
BA is known amongst some of the aviation fraternity as 'Big Airways'!

Well done, Martin.

diamonds · 16 June 2007 at 12:45PM

im frequently the announcer like Martin when im on a companies recieving end, good on him !

Js_Other_Half · 16 June 2007 at 11:10PM

I actually once had BA arrange for a taxi home as they'd cancelled the earlier flight I was meant to be on, and it would have been difficult for me to get home. The taxi was waiting for me when I arrived at the airport, and drove me 60 miles home. The only reason I got it was because I insisted they do something (!) at the airport I was flying from. I wasn't the only person who was booked on the cancelled flight, but I was the only one with a taxi home.

diesel77 · 17 June 2007 at 1:39PM

Hi martin,
Thanks for all your fabulous advice! I am a member of BA crew, can I just say that your blog doesn't surprise me in the least, every time I go to work there is just problem after problem, !!!! up after !!!! up and nothing EVER changes. They treat employees and customers alike with utter contempt.My advice is never fly BA, I NEVER do and I work for them, your journey will never be seamless. Try easyjet when you can, nine times out of ten they leave and land on time and your baggage miraculously APPEARS after a flight!!
bes regards to you and good luck with your travels in the future!

bylromarha · 18 June 2007 at 7:07PM

Working at 11.45pm Martin?! Tsk Tsk!!!

Did you get any questions about bank charging or credit cards after people sussed you? No forum members coming over to say hi?

m_i · 19 June 2007 at 9:10AM

I flew to Dubai on Thursday - i checked in the night before and got the emergency exit seat.

Once all the passengers had boarded the 9.40pm flight - an announcement is made on the tannoy that the plane cannot fly because it did not pass all its checks - the reason was that the plane was struck by lightning twice on its way from Bombay to London.

We were asked to disembark while BA proceeded to bring another plane for us to use.

No apology was given.

We were then sent to another gate. We waited 3 hours to board the new plane - an apology was forthcoming because several people complained.

The new plane was a different type of plane so i did not get the extra legroom of an emergency exit seat - again no apology.

We were then told that we might not be able to fly because of the late hour because the last flight had already gone and there are noise pollution rules that BA need to follow.

Five minutes later we took off - i guess it was cheaper for BA to pay a fine then pay for taxis home.

I don't think i will be flying BA again - except for the free flight i have already booked on Airmiles.

I must admit though that flying Virgin is not much better.

m_i

jmfwilts · 19 June 2007 at 2:37PM

The last three times I have flown with BA and landed at T1 Heathrow, I had to wait over an hour from the time my plane has touched down to getting my bags. I hope that when T5 opens they can sort this mess out. Where possible I try and fly from Bristol or Southampton as the wait for baggage is not normally that long.
On a slightly different subject I have noticed at Heathrow Passport control the queue for non EU passport holders is often much less than for EU holders, and therefore e.g a US citizen could proceed through immigration quicker than a UK citizen! I've often wondered what would happen if I joined the non EU queue with a UK passport!

'Teaching BA an expensive lesson!...' blog discussion

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