Statement Charging

michael1983l · 29 November 2006 at 3:23PM

Sorry if this is a repeat post but I couldnt see if it had been placed anywhere.

I thought I would start a thread to see what the statment ordering costs are so I will start us off

Barclays - 2001 onwards cost £5 no hassel over the phone 6 days delivery

Capital One - 2002 onwards cost £FREE no hassel over phone again 5 days delivery.

anymore for anymore

Edinburghlass_2 · 29 November 2006 at 3:33PM

The charge for a statement is generally £5 per statement if that is what you are asking for.

However, for your bank charges you are asking for all data held on your accounts and the banks can charge £10 for this information. Some of course are now not charging for this service.

michael1983l · 29 November 2006 at 3:43PM

Edinburghlass wrote:

The charge for a statement is generally £5 per statement if that is what you are asking for.

However, for your bank charges you are asking for all data held on your accounts and the banks can charge £10 for this information. Some of course are now not charging for this service.

they only charged me one fee for the whole lot of £5. I was trying to get a rough guide going off peoples past experiance so that people in the future have an idea of the cost before they proceed in obtaining statments for the reclaiming procedure

Edinburghlass_2 · 29 November 2006 at 4:02PM

The cost will be no more than £10 and in some cases less or the bank or building society will return their cheque for £10.

This is distorting what you are actually asking for. You are not asking for your statements as the banks may well say "thats £5 per statement please".

You are asking for all information held on your account/s and from that information you then have to filter out the charges that you have paid. This information may come in the form of statements or it may just come in the form of lists.

Lord_Morbius · 29 November 2006 at 4:03PM

When i enquired at my bank about getting my last few years records they told me that they post out a statement every month (which is usually about a page long). If i had not kept them over the years and wanted replacements to check my banking history it would cost me £10.... PER PAGE!!!

This was the First Trust Bank

- Merv.

Edinburghlass_2 · 29 November 2006 at 4:16PM

From Martin's article, please note you are not asking for your statements but a fully comprehensive list of all past charges.

What if I don’t have the details?

Let’s be honest, how many people have all their statements for six years? If you’ve online banking access, first see what’s available there, if not send a letter to your bank requesting a fully comprehensive list of all past charges. You’ve a legal right to do this under the Data Protection Act. If you don't know where to write to MoneySavers have compiled a list of data protection addresses which should help.
Unfortunately they are legally allowed to charge for this info, the maximum amount is £10 and, banks being banks, they tend to charge the full amount. So to save time, enclose a cheque for a tenner in your letter.

To help use this: Sample Letter Template
(Right click this and save the file)

The bank only has a maximum 40 days to respond. If you don’t get a reply, follow up with a phone call and then report it to the Information Commissioner for a breach.

nickmack · 29 November 2006 at 4:19PM

Lord_Morbius wrote:

When i enquired at my bank about getting my last few years records they told me that they post out a statement every month (which is usually about a page long). If i had not kept them over the years and wanted replacements to check my banking history it would cost me £10.... PER PAGE!!!

This has been covered several times on the forum and in the article.

You are requesting the information under the Data Protection Act.

They are entitled to charge a maximum of £10. Anything else claimed by the bank is simply not true.

A quick threat of informing the Information Commissioner and enforcing the Act through the court, usually brings them quickly into line.

michael1983l · 30 November 2006 at 7:41AM

Edinburghlass wrote:

From Martin's article, please note you are not asking for your statements but a fully comprehensive list of all past charges.

What if I don’t have the details?

Let’s be honest, how many people have all their statements for six years? If you’ve online banking access, first see what’s available there, if not send a letter to your bank requesting a fully comprehensive list of all past charges. You’ve a legal right to do this under the Data Protection Act. If you don't know where to write to MoneySavers have compiled a list of data protection addresses which should help.
Unfortunately they are legally allowed to charge for this info, the maximum amount is £10 and, banks being banks, they tend to charge the full amount. So to save time, enclose a cheque for a tenner in your letter.
To help use this: Sample Letter Template
(Right click this and save the file)
The bank only has a maximum 40 days to respond. If you don’t get a reply, follow up with a phone call and then report it to the Information Commissioner for a breach.

I dont think your quite getting my point, yes I have read the article about recalling all records held by data protection. What I am simply asking is for people to tell us there experience when they have simply gone to the bank requesting backlogs of statments. As in my case I didnt need to fill out the data protection form and my statments are coming as statments rather than masses of information so they are easier to descipher. Surely if there is a list of co operative banks who will provide this service for free or under £10 pounds its better to take this route as they will arrange it over the phone thus shortening the time in which it takes to get your statments and making the whole process slightly easier.

Red_Panda_2 · 30 November 2006 at 9:46AM

The basis of claiming back the bank charges is manual intervention on your account. The banks are charging £30 odd pounds to bounce a cheque, we are claiming on the basis that this is an outrageous sum to charge and no where near the real cost. By just requesting you statements this is all you will get 6 yrs worth of statements. However if you apply under the data protection act they have to supply all information held on your account, this would include all manual intervention on your account by staff, of course they don’t have this so therefore the chances are all you would get are 6 years of statements also.
But the reason for doing it this way is when you make the claim you know for sure there has been no staff input into your account and therefore the charge is unlawful. By doing it your way how do you know for sure when you make a claim there is no manual intervention, this could be an argument on the banks side further down the line.

michael1983l · 30 November 2006 at 1:03PM

Red_Panda wrote:

The basis of claiming back the bank charges is manual intervention on your account. The banks are charging £30 odd pounds to bounce a cheque, we are claiming on the basis that this is an outrageous sum to charge and no where near the real cost. By just requesting you statements this is all you will get 6 yrs worth of statements. However if you apply under the data protection act they have to supply all information held on your account, this would include all manual intervention on your account by staff, of course they don’t have this so therefore the chances are all you would get are 6 years of statements also.
But the reason for doing it this way is when you make the claim you know for sure there has been no staff input into your account and therefore the charge is unlawful. By doing it your way how do you know for sure when you make a claim there is no manual intervention, this could be an argument on the banks side further down the line.

well im sure that in the initial article this must have been considered because instead of the article saying if you have kept the last 6 years of bank statments then go straight ahead. Surely Martin would have advised us to do the data protection reclaimation anyway if in any way using standard bank statments could affect our claim.

nickmack · 30 November 2006 at 3:10PM

michael1983l wrote:

well im sure that in the initial article this must have been considered because instead of the article saying if you have kept the last 6 years of bank statments then go straight ahead. Surely Martin would have advised us to do the data protection reclaimation anyway if in any way using standard bank statments could affect our claim.

For completeness and to cover yourself, you should request details of manual intervention on your account regardless. Some banks have brought this issue up and may try to use it as a defence.

Statement Charging

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