Cooling off period

Hi Jim,
Pretty sure it's only safe if you have it delivered to home rather than store.
Have a read here ...
http://www.which.co.uk/advice/dealing-with-mobile-phone-problems/your-mobile-phone-rights/index.jsp

Radsteral wrote: »

as long as you open it but dont make /recieve calls/texts can be returned within28 days if bought online or over the phone.... if you buy on the shop premises is 14 days

Where did that come from?

Vodafones web site says you have 7 days to return it if bought over the web or phone (in line with distance selling rules) but no return is permitted if bought instore unless you have no coverage.

In that case you can return it in 7 days but only in that case, and no coverage is different to a 1 bar of 2g signal, I have lousy coverage in my house but it gets a signal (just!) so would not qualify.

Nor sure if you collect to store which will apply, may be better having it send to home to be sure.


http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=266046&PARTITION_ID=1&CONFIGURATION=1000&CURRENT_CMD=BROWSE_TOPIC&SIDE_LINK_TOPIC_ID=1001&SIDE_LINK_SUB_TOPIC_ID=25366&SIDE_LINK_TOPIC_INDEX=null&SIDE_LINK_SUB_TOPIC_INDEX=null

Radsteral wrote: »

maybe 3 network is more relaxed than vodafone then as thats their terms and conditions and as much as i know things bought from internet or phone got 28 days cooling period since you cant see the products you buying

Again can you say where this came form

Threes website says 14 days on online or phone sales, and three days if purchased is store. And it only applies if you don;t use the phone at all. THe OP want to check coverage which they have to use the phone to do so void the returns policy.

http://www.three.co.uk/Help_Support/About_my_mobile/Care3

Silk wrote: »

Hi Radsteral,
No it doesn't work like that I'm sorry to say ...have a read of this ...
http://www.which.co.uk/advice/dealing-with-mobile-phone-problems/your-mobile-phone-rights/index.jsp



as in the OP's case for collecting it from the shop etc note how it changes ....

Actually, you are only partially right, Silk. Yes, the OP can return the phone and get his money back, but as the phone is "free" that is not sensible. However, purchasers also take out a service contract as well and this is the rub that many posters don't understand. If you use the sim within 7 days of receipt, you waive your right to cancel the 18/12/24 month contract.

I did a bit of research on this and found the following at http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf.

"Different rules apply to services where the consumer agrees that the service starts before the usual cancellation period expires. These are:
• where you have supplied the required durable information before the service starts and the consumer agrees to the service starting before the end of the usual cancellation period, their cancellation rights will end when performance of the service starts"

There is similar advice on the Which? web site and others too.

So it seems that mobile resellers are quite right in saying that you have no right to cancel the service element within 7 days if you use the sim. They would obviously allow you to return the free phone !

So, MSE members, beware. The first time you make a call or text, you are deemed to have started the service and if that is within the 7 days, you lose your right to cancel