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Angry with Tiscali - Advice please!!!!

Simon83
Simon83 Posts: 225 Forumite
in Broadband & internet access
I ordered Tiscali on the 21st of August and recieved a letter stating I will be connected by 5th September. I have still not recieved my modem nor my connection so I called them this morning. He said the order has been processed but it's not gone any further, they basically just forgot about it. He said he's gonna send it down to the technical team but it could be about a week before i get connected.I'm already on the 17th day since order.

Do you think I should e-mail their complaints team about this and see if I can get any type of compensation? they state in their letter I will be connected by the 5th, will recieved my modem and be e-mail during this process. none of which I have recieved,

Any advice on this please,....

many thanks
«1

Comments

  • mrJ_5
    mrJ_5 Posts: 1,064 Forumite
    you won't get any compensation.... just tell them to hurry up, or you will cancel your order due to the service not being supplied in the forementioned time frame
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Simon83 wrote:
    I ordered Tiscali on the 21st of August and recieved a letter stating I will be connected by 5th September...............

    You were warned about Tiscali in this thread.
    Simon83 wrote:
    Any advice on this please,....

    No point anyone giving you advice, if you don't listen!

    :rolleyes:
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Simon83
    Simon83 Posts: 225 Forumite
    wrote:
    haha,

    I don listen then I compile my own views using advise people give.

    Tiscali is the best one for me compared to the others out there. no restrictions, good speed, cheap price..

    my dad and many others have had no problems.

    but thanks for your input
  • mrJ_5
    mrJ_5 Posts: 1,064 Forumite
    cheap and good don't belong in the same sentence - espeacially if it is unlimited

    though saying that... paying a lot more though, doesn't nessisarily guarentee a perfect service either
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Simon83 wrote:
    Tiscali is the best one for me compared to the others out there. no restrictions, good speed, cheap price..

    You have also been told about this blatant lie and still you went with them!

    :rolleyes:
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Simon83
    Simon83 Posts: 225 Forumite
    what because of their fair useage policy?

    well thanks anyway guys
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    :think:

    I don't think that you will get much sympathy here!

    :rotfl:
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Simon83
    Simon83 Posts: 225 Forumite
    don't really want it.

    obviously your frowned upon if you dont take someones advice around here
  • hurrah
    hurrah Posts: 1,373 Forumite
    Simon83 wrote:
    don't really want it.

    obviously your frowned upon if you dont take someones advice around here

    Obviously you are free to chose but why ask for more advice in the original post in this thread then if you dont want it?

    You were warned you would be dealing with a cowboy outfit.You chose to ignore the advice given because you thought you knew best.Then have the cheek to complain about their poor customer service, which had already been pointed out to you.:confused:
  • Simon83
    Simon83 Posts: 225 Forumite
    haha. ok ok ok.

    we're all friends arn't we?
This discussion has been closed.
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