We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Faulty new washing machine - whats my rights

Options
urbancookie1
urbancookie1 Posts: 651 Forumite
in In my home (includes DIY) MoneySaving
Can anyone advise of rights on this situation?

Brought a new washing machine 2 weeks ago, had it fitted just before the xmass holidays. The washing programmes seem to be a bit of a mix-up. It washes but dose'nt rinse or spin at the end of a programme, it dose'nt spin on just the spin programme, and it dose'nt drain on the drain programme. After doing the 1st wash to clean the machine with no laundry in it it had to be drained by taking the filter of at the front and get the water out that way, then tried with laundry in it and it didnt spin or drain, once again had to drain it manually.

Can i insist on a new washing machine? do i lose any rights if an engineer comes out to fix it?
My mind tends to wander............If found please return;)

I can spell...................I just cant type:confused:
«1

Comments

  • hwalkerh
    hwalkerh Posts: 307 Forumite
    I would return it to the shop and ask them for a new one. I would argue for a new machine above getting a repair if it was faulty when you got it.

    Where did you get it from?
  • Swipe
    Swipe Posts: 5,610 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Within 28 days you can insist on a replacement
  • urbancookie1
    urbancookie1 Posts: 651 Forumite
    Phoned this morning and there bringing a replacement tomorrow, no questions asked.
    My mind tends to wander............If found please return;)

    I can spell...................I just cant type:confused:
  • phill99
    phill99 Posts: 9,093 Forumite
    Part of the Furniture 1,000 Posts
    I know this may sound bizarre, but have you checked the waste pipes aren't blocked. It seems that it isn't emptying at all which is typically a blockage in the waste.
    Eat vegetables and fear no creditors, rather than eat duck and hide.
  • 1984ReturnsForReal_2
    1984ReturnsForReal_2 Posts: 15,431 Forumite
    phill99 wrote: »
    I know this may sound bizarre, but have you checked the waste pipes aren't blocked. It seems that it isn't emptying at all which is typically a blockage in the waste.


    Or the waste hasnt been fitted & its still capped off..
    Not Again
  • keystone
    keystone Posts: 10,916 Forumite
    1984ReturnsForReal wrote: »
    Or the waste hasnt been fitted & its still capped off..
    :rotfl:Seen that before!

    Cheers
    The difference between genius and stupidity is that genius has it's limits. - Einstein
  • 1984ReturnsForReal_2
    1984ReturnsForReal_2 Posts: 15,431 Forumite
    keystone wrote: »
    :rotfl:Seen that before!

    Cheers

    Thought I would mention it because what the OP has written is exactly could happen..

    ;)
    Not Again
  • keystone
    keystone Posts: 10,916 Forumite
    @ urbancookie 1

    Joking aside it might be wise to check that the hose dosn't have a blanking plug in the end of it. The manufacturers fit these after test and before packaging because a) they can't get all the water out to subsequently go all over the showroom floor and b) they don't want foreign bodies to enter the hose before it gets installed in your house.

    Wouldn't want you to have omelette sur la visage tomorrow. ;)

    If there is one its totally up to you if you own up to it in the morning when the replacement arrives.

    Cheers
    The difference between genius and stupidity is that genius has it's limits. - Einstein
  • ormus
    ormus Posts: 42,714 Forumite
    Swipe wrote: »
    Within 28 days you can insist on a replacement

    wrong.

    sale of goods act 1979.
    within 6 months you can ask for a replacement or a refund, or a repair.

    Within six months, beginning at the time at which the goods were delivered, the buyer can require the seller to repair the goods, reduce the price, or rescind the contract (revesting property and requiring the return of any payment),
    where the buyer successfully claims that the goods were not in accordance with the contract at the time of delivery.
    Get some gorm.
  • keystone
    keystone Posts: 10,916 Forumite
    ormus wrote: »
    wrong.

    sale of goods act 1979.
    within 6 months you can ask for a replacement or a refund, or a repair.

    Within six months, beginning at the time at which the goods were delivered, the buyer can require the seller to repair the goods, reduce the price, or rescind the contract (revesting property and requiring the return of any payment),
    where the buyer successfully claims that the goods were not in accordance with the contract at the time of delivery.
    Mmm - what about:

    Supply of Goods and Services Act 1982.
    Sale and Supply of Goods Act 1994.
    The Sale and Supply of Goods to Consumers Regulations 2002.

    Cheers
    The difference between genius and stupidity is that genius has it's limits. - Einstein
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture