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MSE News: Nationwide's secret 'bank charges' refund policy

Former_MSE_Guy
Former_MSE_Guy Posts: 1,650 Forumite
I've been Money Tipped! Newshound! Chutzpah Haggler
in Reclaim bank & credit card charges
This is the discussion thread for the following MSE News Story:

"Nationwide will refund charges levied on those in hardship who have breached their overdraft limit, if it's the first time they've asked for compensation ..."

Read the full story:
Nationwide's secret 'bank charges' refund policy

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Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    As awful as this sounds, how does a dead person ring Nationwide?


    EDIT: I suspect the criteria is to do with treating customers fairly principals.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Orford
    Orford Posts: 2,199 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Well, it's a start, I suppose.
  • LeeSouthEast
    LeeSouthEast Posts: 3,822 Forumite
    Part of the Furniture Combo Breaker Debt-free and Proud!
    To be fair, most companies have a "first offence" policy in my experience.
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
    Do something amazing. GIVE BLOOD.
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Totally agree with you Lee and Nationwide are one of these few institutions that do give a reason as to why or why they won't pay out under financial hardship which usually is an amount going back 12 months. It doesn't come as a surprise that this has come to light though but I do hope the call centre worker is not leaking more info(or is being extremely careful in what they are doing) cos the bank will try and trace the source and sack them.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    MSE Guy can you confirm whether that exceptions list relates to one period of charges ie one days charges, one months charges or more?
    The more I read the article about the document the less convinced I am that this is not bank wide common policy ie within every banks' refund policy.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • magpiecottage
    magpiecottage Posts: 9,241 Forumite
    1,000 Posts Combo Breaker
    Why exactly is a Nationwide error a "hardship" case.
    If they believe in penalty charge and they have fouled up then they should be paying you.
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    magpiecottage wrote: »
    Why exactly is a Nationwide error a "hardship" case.
    If they believe in penalty charge and they have fouled up then they should be paying you.
    It isn't about financial hardship it is about exceptional circumstances so it is part of what is called their "business as usual" process rather than unfair charges process.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • craigj
    craigj Posts: 16 Forumite
    edited 11 April 2010 at 2:42PM
    Lorem ipsum dolor sit amet, consectetur adipiscing elit.
  • Orford
    Orford Posts: 2,199 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    craigj wrote: »

    I now have a good job and if they look at my account, it is quite clear from my savings that I am no longer in hardship. Worth claiming?
    Yes but not as Financial Hardship
  • Britters337
    Britters337 Posts: 1 Newbie
    Can I confirm that this is still the case on bank charges?
This discussion has been closed.
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