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DSGI currys/Dixons/Pcworld comments on facebook from staff about customers
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Phantom_Flan_Flinger wrote: »Not the DSGI group, but I had a bit of an experience at Comet last Friday while checking out new TV's. I have already posted what's below on another forum, so I've just copied and pasted what I previously wrote.
We were looking at a 40" when the inevitable happens and one of the salesman arrives to do his spiel. Eventually he comes to the connectors and says how we need this £80 HDMI cable to get the best picture.
To prove his point he shows us two large TV's sitting next to each other and explains that one is using the £80 cable, the other a £15 cable. He puts on a little demo and to my surprise the supposed cheaper cable is worse on some text.
The salesman then wanders off to get one of the leads from the rack and in the mean time I have a quick shifty behind the 2 TV's. The TV that showed the poorer picture didn't even have an HDMI lead in it, it was connected by component.
The missus, knowing what I'm like, tells me just to leave it as we wouldn't be buying from there anyways.
The salesman then comes back with the wonder lead and proceeds to tell me that this HDMI cable is full HD and 100Hz.
I bit my tongue and decided that it was time to leave. I just wonder how many £80 cables they manage to sell to the uninitiated.
you should have said something about the lack of no hdmi cable0 -
Trading standards would have loved to catch that chap in action, would have paid for their christmas party with that oneSurvey earnings total 2009 £417, 2010 £875, 2011 £5740
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dare i admit this... hmm..
i used to work at PCW, but I do, and did actually know what I'm on about, so was called on on networking help, computers, apple macs, and sold !!!! loads because of my product knowledge. Other staff, who had less knowledge than me, sold less, though they were working the same hours..
They got rid of comission, I left, and got a different job. Nowadays, they'll employ anyone who wants a job, and it's alot more of a guided sales process, rather than the conversation I used to have, to ask people what they wanted to use their computer for.
Did I get complaints, even though I knew what i was selling? yes. did we get customers who didn't have a clue, but thought they did... yes..
do i get that in my job now, that isn't in retail, yes...
all we did was have a laugh around the canteen table when a customer asked for whiffy, or wanted an UBS cable etc etc etc....
i had fun at PCW, but, i enjoyed the products I was selling, which nowadays probably doesn't happen.
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I'm not surprised at the horrible behaviour of PC World employees (and their other brands). You don't have to put much effort into looking at complaints against this company.
I bought a networking kit from PC World. When I got it home, it was obviously second hand. They never told me it was a customer return at the point of sale and the box was intact.
Cut a long story short, they gave me the usual run around, probably because the greedy sales people who work for PC World earn commission on sales and so would have to pay it back, hence them being as evasive as possible.
Took them to court and won. They failed to observe the terms of settlement so I took them to court again and won again. At the first hearing, the District Judge blasted the little so-and-so for improper conduct whilst in the court, something which they repeated albeit mob handed at the second hearing. thought you could intimidate me, did you? Wrong!
Yes I won damages and I got judgment against PC World but wish I went elsewhere in the first place! The most satisfying thing out of this case was seeing the store manager put in his place when he piled on the excuses for not sorting it out earlier (he claimed to know nothing about it until a couple of days earlier. Yeah, right...)0 -
PCW are the Ryan Air of the computer world, and they've shown just how they regard their customers on a recent set of blogs.
Why anyone still (or ever did) shop(s) with them is a mystery.
What delicious irony, PCW staff being hoisted by their own petard – setting up a Facebook page to slag off customers and making it open to all rather than a invite only group...
Mind you only a stupid person would do it online at all.0 -
PCW are the Ryan Air of the computer world, and they've shown just how they regard their customers on a recent set of blogs.
Why anyone still (or ever did) shop(s) with them is a mystery.
What delicious irony, PCW staff being hoisted by their own petard – setting up a Facebook page to slag off customers and making it open to all rather than a invite only group...
Mind you only a stupid person would do it online at all.
Says it all, really.....0 -
I used to work for DSGi but a Dixons store and then a Tax Free store in an airport. I knew what I was talking about, not always but would always say so if t was the case. I made it my point of learning more if I needed to. Yes we had several staff who weren't interested, those who were would ask me and then learn. I loved the helping of people and pointing them in the right direction of what to buy.
I hated retail though, why? That's easy, customers. Not the really nice ones that respected you, not the really nasty ones(they were fun) But the do you smell that, did I step in something, no its a shop assistant style customers.:mad: Unfortunately polite, willing to be educated or proved wrong customers are very rare. If something didn't work they would say it was faulty and demand refunds as it was their right. I lost count the number of times I tested a product in front of a customer, no slight of hand magician tricks I promise and they worked when used properly.
I have mellowed in my old age but that still grates on me, hence why whenin a shop I listen out for what both customers and retailers say to each other. Every now and then I pipe up and stick up for who ever is right if it gets heated .......and breathe lol. Sorry about the rant
New PV club member. 3.99kW system. Solar Edge with 14 x 285W JA Solar panels. 55° West from south and 35° pitch.0 -
you should have said something about the lack of no hdmi cable
I did actually write a real sh*tty response on their feedback pages.
Got a written apology through the post from Head Office with a response that the shop had "been re-arranging the display."
The fact that everything was all properly laid out and there certainly was no re-arranging going on is neither here nor there now.Dave. :wave:0
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