86069 Mobile Text Rip-off

Vicky1975 · 3 July 2008 at 9:21AM

I'm fuming as I type this and I wonder if anyone can help me.

I've just found out, purely by accident that a spam text message I recieve 2-3 times a week is costing me £1.50 per hit, and I've been receiving it since goodness know when. A very helpful chap at Orange gave me a number to dial to have this text messaging "service" removed from my phone which is 0845 1309911 - apparently the service provider for this particular message is a company called Stream Mobile??

Does anyone have any guidance as to how I can try to claim this money back and if this is even legal?

The message reads as follows:
Poly Club: don't forget to bookmark ur WAP alert so u can download urcontent direct to ur phone.

Nice use of grammar and no mention that they're robbing you blind!!!!!

Any help on this would be greatly appreciated.

Thanks!! :money:

deano27_2 · 3 July 2008 at 10:02AM

Complain to the company direct. These companies are making a fortune. If you never signed up to the service then use the following.:mad:

Steam Group Plc
3rd Floor
25 St James Street
London
W1U 1DU
Tel: 08712 120 250
[EMAIL="smssupport@streamgroup.co.uk"]smssupport@streamgroup.co.uk[/EMAIL]

Then register it with phonepayplus.

http://www.phonepayplus.org.uk/numberchecker/DisplayServiceDetails.asp

Vicky1975 · 3 July 2008 at 11:06AM

Thank you!

I have no recollection of subscribing to such a service, but that doesn't mean I didn't unwittingly without realising the costs. I will try doing what you have suggested and will let you know how I get on.

Intasun32 · 3 July 2008 at 1:10PM

@Vicky1975,

It sounds like you are yet another victim of the unsolicited reverse bill texts scam. Don't expect any help from Orange you will not get it. There are countless threads dealing with this problem, enter 'Unsolicited Reverse Bill Texts' in the above forum search and you can see that you are not alone.

As Deano27 has advised you must contact the company and get then to remove your details from their records and demand a refund.

Good luck...

superjaggybunnet · 3 July 2008 at 1:44PM

Also, text 'stop' to the number you are receiving the texts from to ensure that you do not get any more.

Vicky1975 · 3 July 2008 at 3:34PM

Thanks everyone, I can see I'm not alone. The e-mail contact address from the phonepayplus website [EMAIL="smssupport@streamgroup.co.uk"]smssupport@streamgroup.co.uk[/EMAIL] has unfortunatley bounced back but I haven't tried to call them yet and I will!

I've calmed down slightly from this morning, but I just think it's so flipping cheeky!!

Viksabix · 3 July 2008 at 5:51PM

Try e-mailing [EMAIL="info@streamgroup.co.uk"]info@streamgroup.co.uk[/EMAIL]

Oooh, just found this...

"Stream Texting - email: [EMAIL="donnabailey@streamgroup.co.uk"]donnabailey@streamgroup.co.uk[/EMAIL]"

pancreas · 30 October 2009 at 1:05PM

Just had a text now off 86069

a company called blueprintmgt.com with a very poor website.

Replied with "stop"

at which they informed me "monthly subscription cancelled" - WHAT MONTHLY SUBSCRIPTION!?

86069 Mobile Text Rip-off

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