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Hoteliers Rights to Debit from a CC
Comments
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Oh, so this is why many of them insist to see an "embossed credit card" even if you paid up front by a debit card, "for your convenience"...Enjoy the silence...0
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There is no need to elaborate to get information on the rights of the hotelier, the circumstances do not change the law.
The reason I don't want to get in to the story is simply so I don't get numerous opinions on the the rights and wrongs of the dispute (it's a separte issue to the info. I requested) and so I don't have to post correcting folks assumptions, such as: 'Those expenses have been obviously been incurred' how can it be obvious to you???? I can also advise that no card was swiped on checking in (details were taken from the card used on checking out).
Maybe I have actually given too much background already!0 -
Oh, so this is why many of them insist to see an "embossed credit card" even if you paid up front by a debit card, "for your convenience"...
I regulalrly stay in large chain hotels (Raddison, Marriot, Crown Plaza etc) each week and am asked for my card on check-in on every occasion. I never give it as there is no requirement to do so.0 -
Hoteliers do not have the right to make any unauthorised debits to a card. They are allowed to make authorised debits though. People staying in the hotel give them authorisation to make debits for items / damage not paid for on checkout when they sign the agreement and let their card be swiped.
Thank's, it seems there may be some importance to whether a registration card is completed and a card is swiped on check in? Believe it or not neither is the case.0 -
CluelessJock wrote: »There is no need to elaborate to get information on the rights of the hotelier, the circumstances do not change the law.
The reason I don't want to get in to the story is simply so I don't get numerous opinions on the the rights and wrongs of the dispute (it's a separte issue to the info. I requested) and so I don't have to post correcting folks assumptions, such as: 'Those expenses have been obviously been incurred' how can it be obvious to you???? I can also advise that no card was swiped on checking in (details were taken from the card used on checking out).
Maybe I have actually given too much background already!
Hotels DO NOT add extra charges without reason, unless someone has made a simple mistake. By your tone,the lack of information and the hoteliers insistence, that won't be the case.
Too much background :rotfl: There's two sides to every story, not just yours.0 -
For the last time exel1966 there is no story to tell, from either side, I simply want info on the rights of a hotelier, as stated.
If you can't be of help then please go elsewhere for your amusement and stop making silly statements.0 -
I think I'll stay thanks !
Think Withabix might be right about the !!!!!! !!0 -
neilwootton wrote: »We have a merchant's handbook from Barclaycard at work and there is something in there about charging to a credit card.
I shall check it tomorrow about what they can and can't do, and get back to you.
Thanks Neil, it's appreciated.0 -
At the hotel I work at we have a Barclay's merchant account. At check-in guests sign a registration card authorising the hotel to charge the card all charges, including extras and payment for accommodation in event of non-payment by a stipulated party. It will be this "authorisation" the hotel will be using when charging your friend's card.CluelessJock wrote: »There is no need to elaborate to get information on the rights of the hotelier, the circumstances do not change the law.
I don't see why your bank won't accept a chargeback as the first stage of this is simply to ask the hotel why the charge was card. At this point, as it is a customer not present transaction the hotel will be asked to send the reg card and, if applicable, any further evidence - e.g. for damage to a room we sent photos, for a film dispute we sent PayTV logs. Your bank will then judge whether your friend "authorised" the transaction.
In reality, because well-run hotels have good paper trails, the only reason we get successful chargebacks against us are as a result of card fraud.0 -
CluelessJock wrote: »Thank's, it seems there may be some importance to whether a registration card is completed and a card is swiped on check in? Believe it or not neither is the case.
Yes, obviously if they have your details some other way (via internet booking or a company booking) then there is no need for them to have them again.0
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