wireless problem

whitevanman_2 · 14 November 2005 at 8:29PM

hi

i have just bought a netgear router wgt624 got it working ok hard wired to pc. i get a good wireless connection on my laptop but it says i am working offline. if i hard wire router into laptop no problem getting online.

any help would be appreciated

tryingtosave_3 · 14 November 2005 at 9:35PM

Hmmm. It doesn't sound like it's a firewall issue, otherwise you'd not be able to get online when hardwireded in. Have you started the laptop up with the wireless card all plugged in etc? Perhaps it's not recognising it as a connection?

Do you get a connection with anything, i.e. different browsers or email or even ping? Can't think of anything else - is the router/modem set up properly and you're definitely connecting to it, not next door or something ;-)

Are you able to connect wirelessly to other networks on your laptop, i.e. at work or in a cafe? Working that out will narrow it down a little.

whitevanman_2 · 15 November 2005 at 8:56PM

i can connect to other networks near to me but always says i am working offline.outlook express says i am offline as well.

BargainHunterCat · 15 November 2005 at 9:03PM

I had that problem with my lap top, it kept thinking I wasn't connected and when I tried to connect the dial up dialogue box would appear.

I had to set the wireless connection as the default and set the dial up connection to "never dial connection" before it would work.

It took a bit of fiddling for me to work this out, but got there in the end! :rolleyes:

Lara · 25 February 2006 at 9:48AM

I am having this type of problem too. Does nayone know if it could it be that the signal isn't strong enough? Our main computer is downstairs but I want this to work upstairs.

albertross_2 · 25 February 2006 at 10:30PM

Lara

The best way to prove if it is a range issue, is to move the PC next to the router, if it works there, then it is a range issue. If not, it is a configuration issue, or faulty hardware:

This may also help diagnostics, as it shows signal strength:

http://www.netstumbler.com/downloads/

Older_but_not_wiser_2 · 25 February 2006 at 11:23PM

Have you checked that the encryption on your router and the encryption on your wi-fi card are set to the same setting?

albertross_2 · 25 February 2006 at 11:36PM

http://forums.moneysavingexpert.com/showthread.html?t=154193&highlight=diagnosing+wireless+problems

Lara · 26 February 2006 at 12:51PM

albertross wrote:

Lara

The best way to prove if it is a range issue, is to move the PC next to the router, if it works there, then it is a range issue. If not, it is a configuration issue, or faulty hardware:

This may also help diagnostics, as it shows signal strength:

http://www.netstumbler.com/downloads/

Thanks to you and Older but Wiser.
I now know that the signal strength is low. We have 3com wireless router not Belkin as I thought

! Do you know the best way, if any, that I can increase the signal strength please..........................?

Lara · 26 February 2006 at 3:39PM

I sent an email to their technical department and would you believe they replied almost immediately!
They said to make sure the router has the last firmware, the wireless PC has the latest driver and also it all depends on what Operating System we are running on the system. Last thing they said was change the channel in the router wireless setting until you get good signal strength.

Now for a few dumb questions!
What's firmware

By operating system do they mean Windows XP etc?
Thanks.

albertross_2 · 26 February 2006 at 3:52PM

firmware is the software built-in to the router, look on the website for a firmware update, download it, and you usually install it by going into the config screen of your router, and clicking firmware upgrade or something similar.

yes o/s is xp, 98, 2000, me etc..

wireless problem

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