Competitions Discussion Thread Part 8

toniq wrote: »

p.s Kipper i got a pm from Mr Lewis wanting to thank u but he couldnt find your thread as someone merged it over weekend xxxx

:eek:


You got a PM from the man himself and he wanted to thank me


Ok who moved me thread :mad: :rotfl:

shjo558 wrote: »

Hi,

Is there a competition ombudsman or something like that?

I've been diddled :mad:

From the Comping Guide



7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.



I've put in bold the bits you need

Originally Posted by kipper
:eek:


You got a PM from the man himself and he wanted to thank me


Ok who moved me thread :mad: :rotfl:

we shall all pm him and tell him not to thank you cos you got to many:rolleyes::rotfl: