Used my Nationwide debit card - no cash out of machine but got charged

ps2mint · 18 June 2017 at 5:12PM

Hi all,
Yesterday I used my Nationwide debit card in a supermarket cash point - when I requested cash a message came up saying 'sorry but your financial institution is currently unavailable.' So no cash was withdrawn - however, checking my online banking I have been charged for the amount of cash which I never received. I phoned Nationwide who said it was down to a system error. Checked my account today and still have not received the refund.
Has anyone had a similar experience like this? If so, how long does it usually take to be given a refund?
Many thanks.

YorkshireBoy · 18 June 2017 at 5:14PM

The best people to have asked how long would have been Nationwide during your phone call. But I believe it's anything up to 7 (working?) days.

jonesMUFCforever · 18 June 2017 at 5:28PM

If the money has not been returned to your account by the close of business tomorrow then contact the ATM disputes team at Nationwide.
They will tell the procedure and timescales.

Shakin_Steve · 18 June 2017 at 6:23PM

Similar: I tried to make a faster payment to Aqua on Thursday. All I got from the app was "system failure, please make this payment again". Errr.....no, I'll check my bank account first. Sure enough, showing as a pending payment. Rang Aqua, who said they were very sorry, but the amount should go back into my account within seven days. No sweat..for me, but I could see it being a problem for some.