SanDisk Clip Jam MP3 Player Frozen

Rockman · 30 March 2017 at 2:50PM

I recently bought a SanDisk Clip Jam MP3 Player to use when running. Apart for the sound not being loud I am happy with the MP3 Player. However it has frozen on me in the middle of a song and no matter what button I press nothing happens. I cannot even get it to turn off.

Any suggestions?

Thanks

[Deleted User] · 30 March 2017 at 2:56PM

Hi,

you could try pressing and holding power and menu buttons for 15/20secs.

mac.d · 30 March 2017 at 3:00PM

Basic suggestion is to try and see if it will reset, if not, probably not a lot you can do other than leave it to see if the battery will run down, then try and recharge it again.

Resetting a Clip Jam
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select button.
3. Press the Power/Center Select button again to turn on the player.

https://kb.sandisk.com/app/answers/detail/a_id/188/~/resetting-a-sandisk-mp3-player

Edit: too slow at posting

Glad frugalmacdugal got you sorted.

Rockman · 30 March 2017 at 3:01PM

Thanks. That did the trick. Much appreciated

bat999 · 30 March 2017 at 3:25PM

Rockman wrote: »

... Apart for the sound not being loud...

Hi
Make sure that the volume setting is set to "High".
---> Settings > System Settings > Volume > High

If it's still not loud enough you can "restore" and set the region to "Rest of World" because EU settings are low to protect our ears.;)
Probably you need to make sure you have backed up your music before you restore otherwise it might get deleted!.
The information is here ---> https://kb.sandisk.com/app/answers/detail/a_id/7890/~/sansa-player-volume-is-too-low
:cool:

SanDisk Clip Jam MP3 Player Frozen

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