Vodafone opinions?

MataNui · 7 November 2013 at 10:32PM

This seems very relevant and well timed.
go to the bbc news website (so bbc dot co dot uk forward slash news and add the bit below)
/technology-24851312
i cant post links.

ahillsy · 7 November 2013 at 10:38PM

I've been with VF for a few years now, I've never had any major problems tbh. Joined them from O2 who weren't competitively priced at all. Had some initial issues when I took up a Friends and Family deal to bring my wife over from O2, where they messed up the deal/billing, but was sorted with compensation.

Only other times I've dealt with CS has been when my contract has been up for renewal - again, have no complaints with those experiences. However, I'm about to move away from VF - this obviously will vary entirely on your specific area, but for me personally the signal/coverage has been noticeably iffy. Started looking around because of that, and the fact that there are better deals out there (I'm looking for SIM only) - and have shortlisted Three and Tesco Mobile (O2). I've been running 2 phones for a few days, current one on VF and another on Three to check coverage in my usual haunts. Again, for my area at least, Three seems much better. VF signal has dropped out altogether in some areas (mainly more rural, but sometimes at home near town centre and other areas where you'd expect to have signal) while Three had signal all the time. Also VF has been falling back to EDGE quite a lot, whereas Three has remained 3G (well, there is no fallback to 2G/EDGE with Three as they don't have a 2G network).

So overall, I'm not running away from VF unhappy, I'm just realising there are better deals that give me better coverage where I need it. Plus, there will be no extra charge to use 4G on Three when it's available.

Hope this helps

coolas4k · 7 November 2013 at 11:06PM

I've been with Vodafone for nearly 2 years and I can't wait to switch! My 2g reception is acceptable plus my experience with their customers service has been satisfactory BUT my 3g reception to access the Internet on my mobile is diabolical in my area (Wolverhampton, West Midlands). It is highly frustrating because I mainly use my phone to access the Internet on the go. Ironically, I saw an article today regarding Vodafone 3g signal not meeting their 90% coverage promise following an ofcom report. Visit the techradar website for the article

Vodafone · 8 November 2013 at 10:57AM

Hi Supatramp,

I'm sorry to see that this remains unresolved for you.

Having checked our eForum I can see that you've also raised this again there. As such, my colleagues will get back to you as soon as possible.

MataNui,

Thanks for coming back to me.

I can appreciate how you feel following your recent experience.

If you change your mind and would like any further help from me just let me know.

coolas4k,

I'm sorry to see that you're unhappy with the level of 3G coverage in your area.

For further help with network related queries I'd recommend following the troubleshooting guide on our eForum, which has been linked to here.

Kind regards,

Lee

Web Relations

Vodafone UK

floss2 · 14 November 2013 at 5:23PM

I've been with Vodafone for about 8-9 years and was hoping to upgrade before Christmas as I had last upgraded in early December 2011. It is very unlikely that I will be staying with Vodafone any longer than I have to.

I asked at our local store yesterday and was told I can upgrade on 25th December and my contract won't expire until mid-March, as apparently because I upgraded early last time, the extra 3 months or so was added onto my new 24 month contract to turn it into a 27+month contract.

Nobody has ever told me this, it wasn't made clear when I signed, in fact it was stressed that I was signing a 24 month contract which I was happy with. I am now stuck with a rapidly dying Nokia handset for at least another 6 weeks unless I pay the outstanding line rental to get out of the contract. I can't afford to pay this AND pay for another contract and I cannot afford to buy a new handset.

Vodafone · 19 November 2013 at 11:19AM

Hi floss2,

Thanks for making me aware of this.

If you'd like me to get things looked into further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

20aday · 19 November 2013 at 12:44PM

I've just joined Vodafone from EE as I know someone who works for them and he got me a 30% discount on my contract.

I don't like to sign up for lengthy contracts so other than waiting a bit longer and buying my next mobile outright I joined them as they are the only ones who seemingly do 12 month agreements anymore.

One thing I have noticed is the poor data coverage. E and GPRS in a city centre isn't something to be proud of. Even somewhere where I went last week that should've had 4G coverage didn't!

Zebrdee · 20 November 2013 at 9:31PM

Maybe their coverage will get better eventually?

http://uk.reuters.com/article/2013/11/20/us-vodafone-colao-idUKBRE9AJ0YP20131120

"Vodafone, the world's No. 2 mobile operator, said this month that it would spend an extra 7 billion pounds ($11.3 billion) on its network in the next two years to put it in pole position for when the economy recovers."

Vodafone · 21 November 2013 at 4:51PM

20aday wrote: »

I've just joined Vodafone from EE as I know someone who works for them and he got me a 30% discount on my contract.

I don't like to sign up for lengthy contracts so other than waiting a bit longer and buying my next mobile outright I joined them as they are the only ones who seemingly do 12 month agreements anymore.

One thing I have noticed is the poor data coverage. E and GPRS in a city centre isn't something to be proud of. Even somewhere where I went last week that should've had 4G coverage didn't!

Hi 20aday,

For further help with network related queries I'd recommend following the troubleshooting guide on our eForum, which has been linked to here.

Kind regards,

Lee

Web Relations

Vodafone UK

floss2 · 21 November 2013 at 6:58PM

Vodafone_company_representative wrote: »

Hi floss2,

Thanks for making me aware of this.

If you'd like me to get things looked into further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

Thanks Lee WRT135 - MSE [#5268745]

Vodafone opinions?

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