Hacked

tired_mum · 29 April 2013 at 4:16PM

ok i have come home today and my laptop has been hacked it states i have violated a copyright law and need to pay money i cannot get off this screen to try and remedy this situation
Please help

AlecEiffel · 29 April 2013 at 4:21PM

Sounds more like a ransomware type virus/malware than an actual hacking but I could be wrong - ie it'll bug you til you pay but will still bug you and do other stuff anyway. Whatever you do don't pay!

Do you have antivirus/malware software? What one? Have you opened a dodgy email or accidentally downloaded something? Does your computer allow you to do anything else?

tired_mum · 29 April 2013 at 4:23PM

hi no norton ran out yesterday was going to buy at the weekend i cannot remove this screen i have tried everything
probably my darling son of 19:mad:

AlecEiffel · 29 April 2013 at 4:31PM

What version of windows are you on?

Try booting into safe mode with networking which should stop the malware running at startup. You can then install and run MalwareBytes which will hopefully identify exactly what is there and will allow full removal steps to be figured out.

tired_mum · 29 April 2013 at 4:32PM

windows 7 how do i get into safe mode?

AlecEiffel · 29 April 2013 at 4:39PM

Restart the computer and immediately start tapping F8 repeatedly. If the Windows logo comes up you missed it and just reboot and try again.

Select advanced boot options, then select safe mode with networking. Log in as usual. Your display should say safe mode in the corners and your icons will be fat. You will still be able to access the internet. Hopefully the malware won't run, and you can go onto the internet and download Malwarebytes. Run that in safe mode and see if it identifies the problem.

tired_mum · 29 April 2013 at 4:50PM

Hi as soon as we get into safe mode it shuts down and then goes onto the money demanding page

AlecEiffel · 29 April 2013 at 4:53PM

Do you manage to actually get into safe mode first? Does the computer shut itself down and reboot?

Does the page demanding money allow you do do ANYTHING? Can you still get onto the internet or into your files?

tired_mum · 29 April 2013 at 4:54PM

got into safe mode with network it was fat but then it just comes up with logging off

AlecEiffel · 29 April 2013 at 4:56PM

Will it let you go online? (I assume you're on a different machine now?)

closed · 29 April 2013 at 4:57PM

if you can get safe mode with networking working, attach with cable to a router, download and run the trial of this

http://www.emsisoft.com/en/software/antimalware/

or on another machine

https://support.kaspersky.com/viruses/rescuedisk

http://www.snapfiles.com/get/ImgBurn.html

write kav_rescue_10.iso using imgburn image file to disc function, boot from it, attach to router with cable, update and scan

---

cheaper than norton, ie free

http://www.filehippo.com/download_avast_antivirus/

http://www.filehippo.com/download_malwarebytes_anti_malware/

Hacked

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