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Messed up transfer via Simply switch
I applied through Simply switch to move my mother's gas and electriciuty to a new supplier on 8 December (MSE link incidentally) , well ahead of her old supplier fixed rate ending (31 Dec). An email confirming the details of the transfer was received
However as there was no further information or sign of a welcome pack or date of transfer by late december I phoned SS to check, and once again this week . SS told me everything was fine and it could take up to 45 days so not to worry. However I also rang the new supplier (Sainsbury, number given me by SS) and very helpful advisor gave me her email and confirmed later they have no record of any order and that there is no transfer in train.. Going back to SS they still deny any problem saying 'we deal with a different dept' (!)
So I have stalemate with 2 organisations, each pointing the finger at the other..Meanwhile my mother has been put on the old supplier's expensive standard tariff rather than being left on the fixed rate as if the transfer had started..
Any experience of SS and opinions who is most likely to blame here? ( I would instictively suspect SS, but my own transfer -to a different supplier -at exactly the same time has gone like clockwork)
And suggestions welcome. I can of course ask SS to restart the switch but my mother will now be paying a much higher tariff for around 6 weeks that she shouldn't have had to.
However as there was no further information or sign of a welcome pack or date of transfer by late december I phoned SS to check, and once again this week . SS told me everything was fine and it could take up to 45 days so not to worry. However I also rang the new supplier (Sainsbury, number given me by SS) and very helpful advisor gave me her email and confirmed later they have no record of any order and that there is no transfer in train.. Going back to SS they still deny any problem saying 'we deal with a different dept' (!)
So I have stalemate with 2 organisations, each pointing the finger at the other..Meanwhile my mother has been put on the old supplier's expensive standard tariff rather than being left on the fixed rate as if the transfer had started..
Any experience of SS and opinions who is most likely to blame here? ( I would instictively suspect SS, but my own transfer -to a different supplier -at exactly the same time has gone like clockwork)
And suggestions welcome. I can of course ask SS to restart the switch but my mother will now be paying a much higher tariff for around 6 weeks that she shouldn't have had to.
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I applied through Simply switch to move my mother's gas and electriciuty to a new supplier on 8 December (MSE link incidentally) , well ahead of her old supplier fixed rate ending (31 Dec). An email confirming the details of the transfer was received
However as there was no further information or sign of a welcome pack or date of transfer by late december I phoned SS to check, and once again this week . SS told me everything was fine and it could take up to 45 days so not to worry. However I also rang the new supplier (Sainsbury, number given me by SS) and very helpful advisor gave me her email and confirmed later they have no record of any order and that there is no transfer in train.. Going back to SS they still deny any problem saying 'we deal with a different dept' (!)
So I have stalemate with 2 organisations, each pointing the finger at the other..Meanwhile my mother has been put on the old supplier's expensive standard tariff rather than being left on the fixed rate as if the transfer had started..
Any experience of SS and opinions who is most likely to blame here? ( I would instictively suspect SS, but my own transfer -to a different supplier -at exactly the same time has gone like clockwork)
And suggestions welcome. I can of course ask SS to restart the switch but my mother will now be paying a much higher tariff for around 6 weeks that she shouldn't have had to.
You should have got your mother to do it herself if that is what she wanted to happen
I suggest you get her to switch asap.
Whilst it typically take 4-6 weeks to complete a switch, your mother should get confirmation from the new supplier and a 'sorry you are leaving, message from the old supplier within about 7 days.
(I was contacted the next working day by my new supplier when I switched using SimplySwitch)0 -
it isn't relevant, I did the same sort of thing for my mother, as no one else is going to help people save money who have trouble using internet or phone. I used simply switch two weeks ago, I'll let you know if they don't do the job or pay the cashback they promise.0
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My mother is very elderly, and I do this with her full authority.. How is it relevant who initiated it ?
You can only switch an account to yourself.
(Unless you have Power of Attorney, and then it would be best to go direct to a supplier rather than through a third party site which are not usually set up for this type of thing)
If this wasn't the case, we would all be switching our accounts to David Cameron. 0 -
David_Partington wrote: »... I'll let you know if they don't do the job or pay the cashback they promise.
I can confirm I got my cashback from SimplySwitch, although I think I had to ask/remind them.
(I can't remember if that was one of the terms or not. I do remember it wasn't due until several months after originally applying, so made a note in my diary to check/remind)
Edit:
:huh:
If you switched 2 weeks ago via SimplySwitch, how come you are now contemplating switching to SP via MoneySuperMarket.com
:huh:
http://forums.moneysavingexpert.com/showpost.php?p=58504505&postcount=24260 -
You can only switch an account to yourself.
(Unless you have Power of Attorney, and then it would be best to go direct to a supplier rather than through a third party site which are not usually set up for this type of thing)
If this wasn't the case, we would all be switching our accounts to David Cameron.
You appear to have completely misinterpreted my original post. I am switching her account to another supplier - it is still in her name. .0 -
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The trouble with that is people who aren't internet savvy are not going to get the best deals. Maybe best to have the person who owns the account standind behind you while you do the typing and keep them informed of what you are doing.0
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Wywth, Sorry for the confusion, in this thread, I'm talking about my mums account, she just wanted to switch elec only, for some reason, away from Eon. I helped her with it. This should stop her paying a standing charge for electricity, don't know whats happening with her gas. In the other thread I'm talking about my supplies which are also with EON, am going to switch both. I think its ok to use a site to help switch someone you aren't signing anything; as long as they read and sign the welcome pack.0
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