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Table ordered is rickety - can I get a refund as my dad has binned the packaging?

245

Comments

  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    wealdroam wrote: »
    With respect, you are assuming the item is faulty.
    The OP states that the table is both slopping and rickety. Whilst the second is possibly arguable I would certainly say anything other than a draftmans table is supposed to be level.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 30 March 2012 at 4:31PM
    InsideInsurance wrote: »
    The OP states that the table is both slopping and rickety. Whilst the second is possibly arguable I would certainly say anything other than a draftmans table is supposed to be level.


    You also wouldnt expect a £20 table to be anywhere near as good as a £500 one.

    Perhaps not a fault as such, just a reflection of the price paid. When you pay a higher price, the average person would have higher expectations. However every so often you come across someone who buys something at a cheap price yet they expect it to be as good as its more expensive counterparts.

    Also OP said table was to be used for writing.....that would be covered by a draftmans table.

    Of course, what exactly does the OP mean by mobile? That it folds away? Did it require any building or did it come as is. If it required building, it may not be the table itself that is faulty.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • JethroUK
    JethroUK Posts: 1,959 Forumite
    edited 31 March 2012 at 9:24AM
    InsideInsurance wrote: »
    Under the DSR the supplier can insist on the original packaging however the OP doesnt need to deal with it under the DSR as the item is faulty and so SoGA is more applicable under which the packaging is irrelevant.

    Yeah - what InsideInsurance said

    The OP is very clearly describing 'a table' that cant be used as 'a table' - case closed
    When will the "Edit" and "Quote" button get fixed on the mobile web interface?
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Jethro, please read the other posts. InsideInsurance is wrong when he says that the supplier can insist of the original packaging. The DSRs clearly state the complete opposite.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    JethroUK wrote: »
    Yeah - what InsideInsurance said

    The OP is very clearly describing 'a table' that cant be used as 'a table' - case closed
    Just because a cheap table is "rickety" and clearly is of poor quality compared to a more expensive table doesn't mean it's faulty and isn't as described.
  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 31 March 2012 at 10:31AM
    JethroUK wrote: »
    The OP is very clearly describing 'a table' that cant be used as 'a table' - case closed

    Not quite.
    What the OP is clearly describing is a table that can't be used as a writing table.
    It is was advertised as a writing table then it wouldn't be as described, but if it was sold as a breakfast table then they can't really complain if it's not suitable for use as a writing table.

    This sort of thing is described as an eating or reading table, but it certainly looks like it would wobble if used as a writing table.
    portabletable3.jpg
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    shaun_from_Africa wrote: »
    Not quite.
    What the OP is clearly describing is a table that can't be used as a writing table.
    It is was advertised as a writing table then it wouldn't be as described, but if it was sold as a breakfast table then they can't really complain if it's not suitable for use as a writing table.

    This sort of thing is described as an eating or reading table, but it certainly looks like it would wobble if used as a writing table.
    portabletable3.jpg
    +1. I think from what the OP is describing is more like a cheap, portable, picnic or camping table. A table yes, a writing desk no.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    neilmcl wrote: »
    Just because a cheap table is "rickety" and clearly is of poor quality compared to a more expensive table doesn't mean it's faulty and isn't as described.
    Yes, that is exactly the point I was trying to make in post #9.
    Thank you.
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    InsideInsurance wrote: »
    Under the DSR the supplier can insist on the original packaging however the OP doesnt need to deal with it under the DSR as the item is faulty and so SoGA is more applicable under which the packaging is irrelevant.
    corky2 wrote: »
    Phew thanks - I'll report back if successful

    Corky, please ignore the above advice relating to packaging. The supplier cannot insist that the item is returned with original packaging, if you are exercising your rights under the DSRs.

    If you intend to use the SOGA to return the goods, because they are faulty, the supplier cannot insist on the packaging being present either.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    wealdroam wrote: »
    With respect, you are assuming the item is faulty.

    Could it be that the item simply isn't of the quality expected?

    We don't know how much was paid, but maybe the OP was just expecting something better.

    Just the situation the DSRs were designed for. ;)

    It doesn't matter, the item must still be of merchantable quality and fit for purpose.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
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