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Help! Charged over £5,000 for alleged excessive data usage by Orange...
Comments
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Is it just me or does it sound like Orange have sold a company smartphones without any internet usage on the account whatsoever?
If this is a new contract it means that recently the company has move from Tmob to Orange and would have gone through the selling process.
I must admit, the more you hear the more you have to question the honesty of Orange in its selling and contract closing techniques.0 -
My data usage is usually around 200MB to 400MB per month, but one month my Orange bill showed that I had used 916MB when my iPhone had recorded that I had used only 404.5MB (370MB downloaded and 34.5MB uploaded). Orange's customer service system showed that I had downloaded large quantities of data during short daytime periods on two days in the billing month, which if true would have severely drained my battery, but it hadn't done so because I didn't use the data. Also there's no way that my iPhone could have physically downloaded the alleged high quantity of data in the short periods stated. The difference between your case and my case is that I was just within the 1GB fair usage allowance so there was no cost or other implication. Nevertheless I asked Orange to investigate several times and made sure that copious notes were made on my account in case the same thing should happen in future more excessively or when I'm roaming, but they failed to investigate. I'm sure Orange know all about these data billing errors but won't admit it.0
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I think it's just you:Is it just me or does it sound like Orange have sold a company smartphones without any internet usage on the account whatsoever?...roxy_roxy1 wrote: »... the contract's monthly data limit on my phone (which is 1 gigabyte;...).0 -
I appreciate any and all help or advice that's being given here. I'd also appreciate people remembering I'm a newbie (big sign on the left) to these forums, and if possible not deriding me personally when they don't know me at all.
I'm very big on personal responsibility, which is why I feel wholly responsible for this and am trying my best to understand why/how it's happened. It has *never* happened to me before as I'm quite careful about these things, hopefully that says something. Making potential assumptions about my motivations re potentially 'getting help out of paying' or not having the wherewithal to 'get the manual... out of the box' aren't IMHO either very helpful or a nice thing to say to anyone who's just asking for straightforward advice. Maybe waiting for answers to those questions you've posed would help set the scene for my character/what's happened etc.
(Yes I have the Wi-fi settings on and have wireless at home so only use Orange at work when I have to. Their masts around our work haven't been working properly/have been down on and off ever since we signed up with them, terrible service here, so it's even more of a mystery).
Either way, this is very upsetting and affecting enough as it is, I'm responsible for that bill whatever happens/has happened, and if it comes down to it will be paying the company back for a very long time, as that's who I am and what I do. Before any other assumptions are made, I'm not well off and a bill over a £100 I would consider high. I'm genuinely and politely asking for help to demystify this, would appreciate it if any (kind) replies were in the same vein.
(Please don't respond to this if there is going to be any more unkindness; I thought these forums were helpful, I'd rather struggle on on my own otherwise without being made to feel like a cheater or a twit rather than a genuine individual).
Thank you everyone else for your replies.0 -
roxy_roxy1 wrote: »Thanks Hammyman, I'll double-check settings. Still feels for that amount of usage there has to be more than that! No I've not had a Desire Z previously, but I did have a Googlephone before this, which I believe is HTC manufactured, with T-Mobile. Never had any problems with them which is why I mistakenly thought HTC was the way forward again (Orange came into it because of handsets).
Ah. HTC add the HTC Sense suite to Android. HTC Sense has Stocks, Weather and Contacts which sync as I mentioned previously.
More here:
http://en.wikipedia.org/wiki/HTC_Sense0 -
I don't see how that bill has been run up, if you have a 1GB allowance already.
Presumably you don't stream video or radio much?
If not 1Gb is actually hard to use on a mobile, unless you're tethering? Which of course would be naughty0 -
Ah. HTC add the HTC Sense suite to Android. HTC Sense has Stocks, Weather and Contacts which sync as I mentioned previously.
More here:
http://en.wikipedia.org/wiki/HTC_Sense
That would never use up 1gb though. I run sense 3.0 with everything turned on and it uses very little data.0 -
I don't see how that bill has been run up, if you have a 1GB allowance already.
Presumably you don't stream video or radio much?
If not 1Gb is actually hard to use on a mobile, unless you're tethering? Which of course would be naughty
Hi,
No this is why I'm stumped, I don't stream anything, think I've looked at youtube just a couple of times on my mobile, and no radio. Haha, no tethering either, no. My patterns haven't really changed since before the problem started, so this is why I'm struggling to understand how it could jump so drastically!
I did have a thought just now though...had Google+ app loaded on my mobile recently (don't think it was 3 months back though which is when the problems started), and that has the instant photo upload facility...so if there are a few photos guessing that would bump the data usage up?0 -
That would never use up 1gb though. I run sense 3.0 with everything turned on and it uses very little data.
Thanks guys.
Have to say my settings were switched on previously as well and never went over the 1G threshold; having said that in the light of recent events I've followed Hammyman's tips and switched off most things just in case. Til I understand it further I'm actually quite wary about using my phone at all for anything but calling or texting.0
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