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fake security tool

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54druids
54druids Posts: 516 Forumite
Part of the Furniture Combo Breaker
in Techie Stuff
Ok so please tell me I am not the only one who has fallen foul to this scam. A couple of months ago got a phonecall from someone saying they were microsoft security. I logged into my system using a password they gave me and after 20 mins realised they were not microsoft and just sales team and a very aggressive one at that. Couple of months down the line I seem to have a thing called security tool on my system with the address of 195.54.171.149 telling me I have all of these viruses on my computer. I have ran my own scan with microsoft essentials which says my pc is safe but cannot get rid of security tool. Can anyone advise. I did look it up and found sites telling me how to get rid of it with malware but they werent very easy to understand and frankly I am now paranoid about taking their advice. I would rather get advice from a source I trust so please can anyone give me clear precise instructions on how to get rid and please not jibes as I already feel daft enough for falling for it.
Smile though your bank is breaking:)
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Comments

  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    save Hitman Pro to your Desktop(32bit) or

    For 64bit , click here

    Once saved, hold down the Ctrl key situated on the left of the keyboard whilst double clicking on the Hitman Pro .exe file in order to start the program. Then follow the simple instructions.
  • hubert_cumberdale
    hubert_cumberdale Posts: 828 Forumite
    give the hitman pro a go or malwarebytes

    i took this off my sisters computer a while ago although she didnt have to have a phone call she just down laod some stupid thing on how to carve pumpkins lol. i had to run malware bytes in safe mode to get it to work properly


    I do still find it hard to beleive that people fall for these scams

    why would microsoft phone you?
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you make a payment to 'Microsoft' by credit card? If so I suggest you cancel your card pronto and check any recent transactions.
    Though it it was 2 months ago your card details have probably been sold on long ago.
    No free lunch, and no free laptop ;)
  • bessie1001
    bessie1001 Posts: 42 Forumite
    Help! this popped up on my laptop this morning & the only way I could get out of it was to use the Task Manager end all programs

    I havent really got a clue about what I need to do - can anyone advise if I need to do anything more

    thanks
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    follow the instructions in post 2 for hitmam pro
    Ex forum ambassador

    Long term forum member
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    dogmaryxx wrote: »
    save Hitman Pro to your Desktop(32bit) or

    For 64bit , click here

    Once saved, hold down the Ctrl key situated on the left of the keyboard whilst double clicking on the Hitman Pro .exe file in order to start the program. Then follow the simple instructions.

    Once the trial periods up and they get infected again...........what then?
    :idea:
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
    http://www.filehippo.com/download_malwarebytes_anti_malware/
    Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM QUICK SCAN then click SCAN
    Remove everything thats found (needs to be ticked)
    Post the COMPLETE log here AFTER youve deleted everything it finds
    If anything was found then do the exact same but run a FULL scan


    reboot

    Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
    http://www.filehippo.com/download_hijackthis/
    Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
    (do NOT do anything else with Hijack but scan and post the FULL log)
    If you get a message that you cant write to the hosts file then Press the SHIFT key, and whilst holding it RIGHT CLICK and select RUN AS (admin)
    :idea:
  • bessie1001
    bessie1001 Posts: 42 Forumite
    excuse me for sounding dippy, but do I have to do all that even though I didnt run the program?

    thanks
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 21 November 2010 at 8:58PM
    If you want your system clean, you have to put in a little effort.
    HJT will take seconds to download and run, MBAM may take a couple of hours to run. You can do something else while it's scanning.
    No free lunch, and no free laptop ;)
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    bessie1001 wrote: »
    excuse me for sounding dippy, but do I have to do all that even though I didnt run the program?

    thanks

    I was talking to the OP
    But youd be well advised to follow the same advice and post in your NEW thread
    :idea:
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